Customer Service Advisor

Location: Talke

Customer Service Advisor – Talke
Salary: £25,400 + performance bonus (after 6 months)

Due to continued growth, we are recruiting Customer Service Advisors to join a successful and expanding company based in Talke. This is an excellent opportunity to join a supportive, family-run business that prides itself on delivering outstanding customer service across the UK.

With the company entering its 11th year of trading and exciting growth plans ahead, this is a great time to join a business that offers ongoing training, development and genuine career progression.

Previous customer service experience is preferred; however, if you are confident on the phone, enjoy helping people and thrive in a fast-paced environment, this could be the role for you.

About the Company

Our client is a leading independent company operating on a national basis. Customer service is at the heart of everything they do, and they have built a strong reputation for delivering a competitive service and exceptional customer care.

They believe every employee is a valued part of the team and work hard to create a supportive and positive working environment.

Key Responsibilities

Handling a high volume of incoming customer calls
Responding to customer queries via telephone and email
Resolving customer issues efficiently and professionally
Managing and resolving complaints with empathy and understanding
Liaising with external contractors to arrange resolutions
Promoting the benefits of the company’s services to customers
Supporting with contract renewals and customer retention
Maintaining accurate customer records using the in-house system

Skills and Experience

Previous experience dealing with customers on the telephone
Excellent communication and listening skills
Ability to manage difficult calls and complaints professionally
Passion for providing excellent customer service
Strong problem-solving skills
Ability to work in a fast-paced environment
Good PC and system skills
Team player with a positive attitude
Ability to remain calm under pressure
Due to the location, own transport is preferred

Working Hours

Week 1: 8:00am – 4:30pm
Week 2: 9:00am – 5:30pm
Week 3: 10:30am – 7:00pm
1 in 3 Saturdays per month (9:00am – 5:00pm) with a day off in lieu

Package and Benefits

£25,400 salary plus performance bonus after 6 months
20 days holiday plus Bank Holidays
Onsite parking
Ongoing training and development
Excellent career progression opportunities
Recreational breakout areas
Company events and team days
Employee recognition awards
Supportive and friendly working environment

If you are looking for a customer service role within a growing business that values its employees and offers long-term career opportunities, we would love to hear from you

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In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency

CUSTOMER SERVICE ADVISOR – TALKE – £25,400 plus performance bonus