Bodyshop Receptionist | Administrator | Customer Service

Receptionist | Customer Service Administrator at Holdcroft Body Shop!

Location:

Hanley, Stoke on Trent, UK

MATERNITY LEAVE COVER – 12 Month Fixed Term Contract

Are you a highly organised and customer‑focused professional with a keen attention for detail? Holdcroft's busy Body Shop in Stoke‑on‑Trent is looking for a Front Desk Customer Service Administrator to play a pivotal role in ensuring the smooth and efficient operation of our automotive services. If you're ready to drive outstanding customer experiences and contribute to a thriving team!

Recharge with 23 days holiday plus bank holidays.

Unlock opportunities for professional growth and career advancement within our thriving organisation. We're committed to investing in your future.

Benefit from our in‑house training programme designed to enhance your skills and product knowledge.

Join a collaborative work environment that values your contributions and embraces a customer‑first approach.

• Excellent Customer Service: A genuine passion for providing outstanding customer service and strong communication skills.
• Organisation & Multitasking:
  Strong organisational skills and the ability to multitask effectively with a varied workload – you're a master of efficiency!
• Tech Savvy:
  Strong IT and computer literacy.
• Attention to Detail:
  High attention to detail and accuracy in record‑keeping – no errors on your watch!
• Industry Knowledge:
  Knowledge and understanding of working within the motor industry or a similar fast‑paced environment is a bonus.

• Welcoming Customers:
  Be the friendly face that greets customers, assists with all enquiries, schedules appointments, and provides essential service‑related information.
• Managing Repairs:
  Take the wheel in scheduling vehicle repairs, coordinating with technicians, efficiently allocating resources, and setting up job cards in a timely manner, always keeping the customer informed.
• Record Keeping:
  Maintain accurate records of customer information, vehicle details, and repair orders. You'll also prepare and process invoices, estimates, and other related documents with precision.
• Team
  
  Collaboration:
  
  Collaborate seamlessly with other departments, such as parts and accounts, to streamline operations and ensure everything runs like a well‑oiled machine.
• Data Compliance:
  Comply with all company GDPR policies at all times when processing and handling sensitive customer data.

Ready to steer your career towards a rewarding role with one of the UK’s largest independent motor retail groups? If you are interested in hearing more about our Customer Service Administrator role at our Stoke‑on‑Trent Body Shop, please enquire now!