Turnstile operators

Port Vale Football Club has a rich 150-year history as a key figure in English football. Established as a founding member of the Football League Second Division, the club values high performance on and off the pitch. Rooted in Burslem, Port Vale plays a vital role in supporting the local community through impactful and award-winning initiatives. Guided by values of valiance, tenacity, and respect, the club embraces inclusivity, striving to provide meaningful experiences for supporters and players alike.

Committed to youth development, Port Vale invests in its Academy and creates opportunities for young players to thrive.

The Turnstile Operator will be responsible for the efficient and welcoming entry of supporters to Vale Park during match days and events. Tasks include ticket scanning, verifying valid tickets for entry, providing directions, and offering a friendly and professional service. Responsibilities also include managing queues, assisting with inquiries, and ensuring a positive experience for all attendees. This is an on-site role based in Stoke-On-Trent, with working hours centered around match schedules and events.

• Strong communication and customer service skills, with the ability to interact effectively with fans of all ages and backgrounds.
• Attention to detail and ability to ensure tickets are valid and interactions with attendees are handled efficiently.
• Teamwork and problem-solving skills to work collaboratively with other staff and address any arising challenges calmly.
• Flexibility and availability to work during weekends, evenings, and public holidays, aligned with the club’s event schedule.
• A friendly and professional demeanor, aligned with the values of inclusivity and respect.
• Previous experience in a customer-facing or event management role is desirable.