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Customer Care Specialist — Hybrid Public Service

Job in Stoke-on-Trent, Stoke, Staffordshire, EX39, England, UK
Listing for: Stoke on Trent City Council
Full Time position
Listed on 2026-02-28
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 40000 - 60000 GBP Yearly GBP 40000.00 60000.00 YEAR
Job Description & How to Apply Below
Position: Customer Care Specialist — Hybrid Public Service Role
Location: Stoke-on-Trent

A local public authority in Stoke-on-Trent is seeking a dedicated individual for a customer service role focused on providing efficient telephone and face-to-face support. Responsibilities include answering public inquiries, handling payments, and maintaining data integrity. Successful candidates will have experience in customer services, strong interpersonal skills, and the ability to adapt to various service needs.

This role offers a competitive salary, professional development opportunities, and hybrid working options.
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