Customer Service and Sales Support Coordinator

Location: Gillow Heath

Join agrowing organisation where you'll lead a passionate team, and be part of an innovative company on the rise! Customer Service and Sales Support Coordinator Andover, Hampshire Full-time, Permanent £26,000 to £30,000 per annum

DOE 40 hrs per week - 8.30am - 5pm, Monday to Friday The role is listed as office-based; however, hybrid working may be considered for the right candidate.

Please Note:

Applicants must be authorised to work in the UK We'reseeking a proactive and organised Customer Service and Sales Support Coordinator to join our growing team. This role plays a key part in ensuring the smooth day-to-day operation of customer service and administrative processes within a busy, collaborative environment. As a central point of contact for customers, youll deliver a responsive, reliable, and professional service while supporting the wider sales and operations functions.

You will help ensure a seamless customer journey - from managing enquiries and processing orders through to delivery, invoicing, and aftercare.

The Role As the Customer Service and Sales Support Coordinator , you will handle customer enquiries, process and invoice orders, coordinate with internal teams and external partners, and maintain accurate records.

Key Responsibilities Handle inbound customer enquiries via phone and email, ensuring timely and professional responses. Process sales orders accurately and efficiently before warehouse cut-off times. Invoice orders daily through Xero, ensuring all completed orders are properly accounted for. Follow up on proforma orders and outstanding customer replies. Undertake general administrative tasks to support the wider sales and operational teams. Liaise with internal departments and external stakeholderssuch as transport providers and customers to ensure smooth operations.

Contribute actively to the companys overall strategy and customer service objectives. Raise supplier purchase orders (POs) using Xero. Log damages with carriers, track resolutions, and communicate outcomes to customers. Monitor, manage, and dispatch backorders, providing timely updates on stock and delivery dates. Manage carrier reports for failed deliveries. Coordinate offshore deliveries, preparing and providing despatch documentation (including commercial invoices). Take payments securely and accurately over the phone.

Build and maintain positive customer relationships through consistent and proactive communication. Take ownership of customer issues, ensuring they are fully resolved. Act as a key point of contact for ongoing customer needs, demonstrating accountability in problem-solving. Proactively identify opportunities to improve processes or communication to enhance customer experience.

The Ideal Candidate You should:
Have strong communication and interpersonal skills with a confident, professional telephone manner. Possess excellent organisational and time-management abilities, with strong attention to detail. Be proficient in order processing systems and related software (Xero experience advantageous). Be able to multitask, prioritise workload, and remain calm under pressure. Be a collaborative team player with a proactive, problem-solving mindset. Demonstrate an empathetic and customer-focused approach.

Be self-motivated, reliable, and able to take ownership of your work. Software Used :
Microsoft Office, Linnworks, Magento 2, Hub Spot, Xero About the Company We are a leading trade-only supplier of high-quality commercial equipment for the hospitality, catering, and retail sectors. Covering refrigeration, laundry, warewashing, and more. Based in Andover, Hampshire, we pride ourselves on friendly service, specialist knowledge, and dependable support for our nationwide customers. With a team of around 20 people, were a supportive and welcoming company with low staff turnover and a focus on long-term growth.

The future of the company Weve undergone significant positive change, investing heavily in new technology and building a solid foundation for our 3-year growth plan. We operate in a competitive marketplace, and delivering exceptional service is a key part of how we stand out. This role contributes…