Customer Support Administrator

Customer Support Administrator

Davies Group, Stoke-on-Trent, Staffordshire

£29,890 per year (estimated) – Permanent, Full time

New Challenge Supportive Management.

The successful candidate must have customer service and administrative experience and be able to work in Stoke on a hybrid basis after training. Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement.

What will your day look like:

• Customer Interactions: Handle client and direct customer interactions with professionalism and knowledge, always keeping “Treating Customers Fairly” in mind.
• Accurate Data Entry: Input new claims accurately, adhering to service guidelines.
• Appointment Management: Call customers to arrange inspection appointments, proactively managing your own diary reminders.
• Email and Call Handling: Manage company claim‑related email inboxes and handle inbound calls.
• Team Player: Contribute positively to our collaborative teamwork and foster a great overall culture.

• Communication
  
  Skills:
  
  Strong written and verbal communication skills, coupled with excellent customer service abilities.
• Fast‑Paced Environment: Thrive in a dynamic, target‑driven setting.
• Problem‑Solving: Tackle challenges head‑on with strong problem‑solving skills.
• Tech‑Savvy: Proficient in IT, with a keen eye for detail.

Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under‑represented groups tend to not apply to jobs when they think they may not meet every qualification, when in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

Davies are committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).

• Join us and enjoy our ever‑evolving benefits, including but not limited to:
• Reward platform – discounts for over 800 retailers.
• 25 days holiday (rising with service).
• Well‑being centre.
• Recognition programme.
• Paid fertility appointments.
• Fostering friendly employer.
• Pension – matched contribution at 5%.
• Life Assurance (4 × basic salary).
• Development, training, and professional qualification.