Claims Handler

Position: Call Handler

Location: ST1 area

Contract Type: Temporary – 3 months initially

Hourly Rate: £13.00ph

Working Pattern: Full Time – Monday-Friday 8:30AM-5:00PM

Adecco are on the lookout for enthusiastic and dedicated Call Handlers to join our dynamic client in Hanley. If you have a passion for helping others and want to thrive in a professional yet lively environment, we want to hear from you!

• Efficiently manage claims, ensuring accuracy and compliance.
• Maintain detailed records of claims and communications in systems.
• Communicate with customers, insurers, suppliers, and colleagues nationwide.
• Analyze policies to determine claim coverage and devise efficient claims processing strategies.
• Keep policyholders informed about claim progress through well‑crafted correspondence.
• Set up new claims, appoint contractors, and update internal systems.
• Issue payments and arrange settlements as needed.
• Ensure compliance with contractual and regulatory requirements.

• Excellent communication skills, both written and verbal.
• Strong attention to detail.
• A proactive approach to problem‑solving and the desire to assist others.
• Previous experience in claims handling or customer service is a plus, but not essential.
• Customer‑centric approach.
• Thrive in a fast‑paced environment.

• Annual leave entitlement.
• Perks at work – discount vouchers and to spend.
• Support programme with 24/7 helpline.
• Eye care vouchers.
• Competitive pension scheme.

Adecco is a disability‑confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

• Job Title: Claims Handler
• Company: (not specified)
• Location: Stoke, Staffordshire
• Posted: Jan 7th 2026
• Closes: Feb 7th 2026
• Sector: Customer Services
• Contract: Temporary
• Hours: Full Time