Customer service advisor

Join Our Team as a Contact Centre Agent

Location:

Tamworth
Contract Type:
Temporary

• Full‑Time Agents: 37.5 hours per week, rotating 3‑week shift pattern: 08:00‑16:00, 09:00‑17:00, 10:00‑18:00
• Part‑Time Agents: 20 hours per week, preferred shifts: 08:00‑12:00, 14:00‑18:00. Some flexibility may be available.

Temporary assignment for 12 weeks, with the possibility of extension if required.

• Handling inbound and outbound customer calls with a friendly demeanour.
• Booking and managing repairs and replacement appointments.
• Delivering excellent customer service and providing clear, concise information.
• Accurately updating customer details in our internal systems.
• Collaborating with internal teams to ensure smooth scheduling of appointments.

• A supportive and upbeat work environment.
• Opportunities for growth and development.
• Chance to be part of a dedicated team that values your contributions.

• A positive attitude and a passion for customer service.
• Strong communication skills and the ability to multitask.
• Basic computer skills for updating customer information.
• Previous experience in a contact centre or customer service role is a plus but not required.

Send your CV and a brief cover letter outlining your relevant experience to (please contact the recruiter).

Join us in making a difference, one call at a time. We can't wait to welcome you to the National Windscreens family!

Adecco is committed to promoting diversity and inclusion in the workplace. We encourage applications from all qualified individuals.

Adecco is a disability‑confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Title: Customer Service Advisor

Location: Stoke, Staffordshire

Posted: Jan 9th 2026

Closes: Feb 9th 2026

Sector: Customer Services

Contract: Temporary

Hours: Full Time