Customer Service Advisor

Customer Service Advisor

Are you an experienced Customer Service professional with a background in manufacturing? Do you thrive in a fast‑paced environment and enjoy building strong relationships? We’re looking for a Customer Service Advisor to join our team and deliver exceptional support to customers before and after their purchase. This role involves handling complex product queries, managing schedules, and ensuring smooth communication between customers and internal teams.

• Salary: £26,000 per annum
• Hours:
  
  Monday – Friday, 08:00 – 16:30 (30‑minute unpaid break)
• Employment type:
  
  Full‑Time, Permanent
• Seniority level:
  Mid‑Senior level
• Industry: Administrative and Support Services
• Job function:
  Customer Service

• Answer incoming calls and emails from customers.
• Make outbound calls to provide order updates.
• Investigate and resolve complaints, ensuring timely solutions.
• Log issues and liaise with relevant departments.
• Welcome and assist customers on‑site.
• Organise Service Engineers schedules and arrange visits.
• Book courier services (e.g., TNT).
• Develop technical product knowledge to support customers effectively.

• Customer Service experience within a manufacturing environment.
• Strong IT skills – fast typing, confident with Excel, Outlook, live sheets, and quick to learn new systems.
• Confident communicator on the phone.
• Ability to build positive rapport quickly with stakeholders at all levels.
• Comfortable learning a complex and varied product range.

• Excellent written and verbal communication.
• Strong problem‑solving skills.
• Approachable, helpful, and professional.
• Reliable with excellent time management.

• Customer Service Assistant
• Manufacturing Customer Service
• Technical Support
• Order Management
• Complaint Resolution
• Scheduling
• Courier Booking
• Excel
• Outlook
• IT Skills
• Stakeholder Management
• Product Knowledge
• Full‑Time
• Permanent
• Office‑Based
• Career Development

Please apply today or call our local Stoke branch to discuss this Customer Service Advisor role in more detail.