Guest Excellence Host - Call Centre

Join to apply for the Guest Excellence Host - Call Centre role at Merlin Entertainments
.

• Customer Service Excellence:
  Provide friendly, knowledgeable, and efficient support to guests via phone, answering queries related to bookings, attractions, events, and resort services.
• Problem Solving:
  Handle guest inquiries and concerns, offering solutions and ensuring their needs are met promptly and professionally.
• Resort Knowledge:
  Educate guests about park offerings, ticket options, and events to enhance their visit experience.
• Record Keeping:
  Maintain accurate records of guest interactions and feedback, ensuring all inquiries are logged for future reference.
• Team
  
  Collaboration:
  
  Work closely with other team members to ensure cohesive guest service and communication.
• Continuous Improvement:
  Share guest feedback and insights with the team to help improve overall guest satisfaction.

• Passionate About Customer Service:
  Genuine enthusiasm for helping guests and a desire to create memorable experiences.
• Excellent Communication
  
  Skills:
  
  Strong verbal communication skills with a friendly and approachable tone.
• Attention to Detail:
  Ability to accurately document guest interactions and follow up on inquiries.
• Problem‑Solving
  
  Skills:
  
  Ability to think on your feet and handle guest issues effectively.
• Team Player:
  Collaborate with colleagues to provide consistent service and share best practices.
• Flexible Availability:
  Must be available to work weekends, holidays, and peak times to meet guest needs.

• Merlin Magic Pass – 20 free tickets for you, your family and friends.
• 40% discount online off LEGO.
• 25% discount in on‑site retail shops and restaurants.
• Access to Merlin benefits page with discounts on over 1000 retailers, restaurants and travel.
• Ongoing training and development opportunities.
• Plus many more…

Compensation between GBP £7.55/Hr. and GBP £12.21/Hr.

• Entry level

• Full‑time

• Design, Art/Creative, and Information Technology
• Entertainment Providers

Stoke‑On‑Trent, England, United Kingdom