Sales & Admissions Host

Sales & Admissions Host – Merlin Entertainments

Join to apply for the Sales & Admissions Host role at Merlin Entertainments
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We are looking for enthusiastic Sales & Admissions Hosts to join our team at Alton Towers Resort. In this unique role, you will work across our entrance areas and Resort Box Office, engaging with every guest who visits our theme park.

From parking cars and selling tickets to helping guests navigate our turnstiles and hotel guest entrance, you will ensure a swift and enjoyable arrival experience. You will inform guests about our wide range of additional products, including Fast Track tickets, Special Events, Dungeon & Scare Maze Tickets, Merlin Annual Passes, and more, driving sales and hitting targets.

• Guest Interaction:
  Engage with guests upon arrival, ensuring a warm welcome and smooth entry into the park.
• Sales Focus:
  Promote and sell additional products to enhance the guest experience, including Fast Track tickets and special events.
• Efficient Operations:
  Assist with parking cars, processing ticket sales, and managing turnstile entry to facilitate a swift guest arrival.
• Team
  
  Collaboration:
  
  Work closely with your colleagues to meet sales targets and ensure a seamless guest journey from start to finish.
• Guest Awareness:
  Provide information about the park’s offerings and ensure guests are aware of all available options to enhance their visit.
• Customer Service Excellence:
  Address guest inquiries and concerns with a friendly, proactive approach, ensuring their experience is memorable.

• Passionate About Guest Service: A genuine enthusiasm for helping guests and creating memorable experiences is essential.
• Strong Communication
  
  Skills:
  
  Approachable and confident in engaging with guests of all ages.
• Team Player:
  Collaborate effectively with colleagues to achieve sales targets and provide excellent service.
• Adaptability:
  Thrive in a fast-paced environment and respond positively to changing circumstances.
• Flexible Availability:
  Must be able to work weekends, holidays, and peak times to meet guest needs.

Compensation between GBP £7.55/Hr. – GBP £12.21/Hr.

Entry level

Full-time

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