Project Coordinator​/Project Support Officer

JOB OVERVIEW

Project Coordinator / Project Support Officer

An exciting opportunity to support customer-focused branding and visual communication projects in a busy project delivery environment. You will coordinate internal teams, schedules, and materials to ensure high-quality delivery and excellent customer service.

• Customer Requirements Coordination: Work with project managers to fully understand customer needs and project specifications.
• Client Liaison: Manage day‑to‑day communication with customers to support service delivery and expectations.
• Internal
  
  Collaboration:
  
  Coordinate with internal departments to support project delivery and customer experience.
• Issue Management: Handle customer complaints professionally and escalate where appropriate.
• Project Scoping: Use product and material knowledge to support installation and labour requirements.
• Programme Support: Coordinate elements of complex programmes of work.
• Problem Solving: Apply structured problem‑solving techniques to resolve issues effectively.
• Project Tracking: Monitor deliverables, budgets and deadlines and flag discrepancies.
• Sales Support: Identify cross‑selling opportunities and pass leads to the sales team.

• Previous experience in a project coordination or project support role.
• Strong organisational skills with the ability to prioritise workloads.
• Excellent communication skills, both written and verbal.
• Proven ability to work across multiple departments.
• Strong attention to detail and accurate record keeping.
• Good IT skills, including Microsoft Office applications.
• A proactive and customer‑focused approach.

• Experience with in a branding, graphics or visual communications environment.
• Awareness of health and safety requirements.
• Experience supporting complex or multi‑site projects.
• Ability to work independently and as part of a collaborative team.

• Competitive remuneration package + benefits.
• Ongoing support and training.
• Hybrid working arrangements available.
• Free onsite parking at all office locations.
• Fun and friendly working atmosphere.
• Contributory pension scheme.
• Employee discount scheme with over 800 retailers.
• Free fruit onsite and numerous healthy living initiatives.
• Generous annual leave plus one extra day for volunteering.
• Employee Assistance Scheme.
• Company events (summer and end‑of‑year social functions).
• Cycle to work scheme.
• Free annual flu jab & eye tests.

To be considered, please submit your CV to our Recruitment Team. Your details will be reviewed and, if a match is found, forwarded to the client.

SALARY: Competitive Salary + Excellent Benefits.

LOCATION: Hybrid working considered; you must live within commute to Stoke‑on‑Trent, Staffordshire, West Midlands.

JOB TYPE: Full‑Time, Permanent.