European Import Administrator

Location: Stoke-on-Trent

European Import Administrator Holiday: 25 days + 8 bank holidays

Location:

Stoke

The Role

A busy European road freight operation is expanding its import services for 2026 and is seeking an Imports Administrator to support day-to-day European import movements. This is a structured, process-driven role suited to someone with freight forwarding customer service experience and strong attention to detail.

Key Responsibilities

Arrange European collections and manage import bookings

Liaise with customers, European partners, customs, transport, and warehouse teams

Process import documentation, including T1 and T2 (essential)

Check commercial invoices and enter shipments, costs, and charges into the TMS

Prepare unloading lists and domestic delivery paperwork

Provide import quotations and support customer objectives

Handle queries and complaints professionally via phone and email

Maintain accurate records and support compliance with internal systems

Skills & Experience

Freight forwarding customer service or admin experience

Knowledge of European imports and customs procedures

T1 & T2 documentation experience essential

Logistics or European planning experience desirable

Strong communication and organisational skills

What's On Offer

Competitive salary

Pension, discount platform, cycle-to-work & car schemes

Full training, development tools, and wellbeing support

Recognition and reward initiatives

#imports #import freight #european imports #European Import Administrator

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