VodafoneThree - Sales Support Data & Quality Assurance Specialist

Location: Stoke + Hybrid

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working hours: Full time 37.5 hours per week – Monday to Friday

Hybrid
We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don t require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month.

You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with Vodafone Three, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why Vodafone Three
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

What you’ll do

As a Sales Support Data & Quality Assurance Specialist you’ll be the driving force behind Salesforce Data and Sales Support ticket quality to ensure Sales Support continues to evolve and deliver best in class support to the different Business Sales departments.

You will support the Lead Sales Support Manager with the creation and rollout of the Quality Assurance framework, being accountable for the continued improvement of ticket response quality, whilst driving improvements to the data within Salesforce.

• Own the Quality Assurance framework
• Own the Salesforce data integrity
• Be accountable for delivery against KPIs based on established metrics
• Identify quality improvement trends and raising these to the Lead Sales Support Manager
• Support the Lead Sales Support Manager with Key Strategic deliverable

Who you are

• Knowledge of Salesforce CRM is highly desirable
• Knowledge of Quality Assurance frameworks is desirable
• Strong analytical skills, with working experience of Excel and Power Point
• Strong communication skills including experience of supporting and presenting to Leadership Teams
• A detailed understanding and demonstrable track record working in enterprise (B2B) enablement and sales processes is desirable

Worried that you don’t meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a…