VodafoneThree - Customer Success Advisor

Location: Stoke + (
Hybrid
)
Working hours
:
Full time 37.5 hours per week – Mon to Fri
Salary: £26,626 basic salary + 5% on target annual bonus

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month.

You should work with your line manager to understand what their expectations are for you, your specific role and your team.

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with Vodafone Three, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

The Customer Success Advisor plays a crucial role in retaining and expanding Vodafone Three UK’s market share. The role is centred on supporting account management of the Vodafone Three Business customer base alongside identifying new revenue opportunities within the base through leads. You will manage Inbound and Outbound customer calls to identify opportunities to build and retain customer business with Vodafone Three.

In every interaction, you will be responsible for ensuring the needs of the customer and Vodafone Three are met and driving NPS improvement through end-to-end customer experience.

The ideal candidate will be looking to take their first step in building the foundations of a strong professional sales career. You will have strong interpersonal and communication skills and an appetite for continuous learning and development.

• A passion for technology and digitisation
• A positive attitude and willingness to embrace change
• Good understanding of how your team collaborates and works with others in accomplishing your objectives
• Understanding that the quality and timeliness of the work you produce will reflect on the effectiveness of the team
• A drive and hunger to achieve KPIs
• Organised with the ability to prioritise tasks.
• Excellent written and verbal communication skills.

Worried that you don’t meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity…