Workshop Controller

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Stoke BMW

Hours: Monday – Friday 8‑6 pm, Saturdays on rota basis

Salary: £36,000 plus bonus opportunity

Exciting opportunity has come up here at Stoke BMW/MINI as we’re on the lookout for an experienced Workshop Controller to join our dynamic team. It is the perfect opportunity for a talented and enthusiastic Workshop Controller to advance their career.

As a Workshop Controller, you will supervise and motivate our team of Technicians & Apprentices, proactively review and prioritise the daily workload.

You will be a crucial part of the Aftersales Department, reporting into the Service Manager and receiving ongoing support to ensure you perform to the very best of your ability. Brand specific training will enable you to progress within the motor trade industry.

The successful candidate will be responsible for the day‑to‑day running of the workshop, ensuring the service and repair technicians achieve their daily targets, and assist the Service Manager in delivering the best possible service to customers, achieving agreed profits and retention levels while maintaining high customer satisfaction through quality checks.

• Ensuring that all working practices comply with company, DVSA, health and safety, and OEM policy
• Making sure all service work is carried out correctly, competently and on time, with customer satisfaction in mind
• Maintaining relationships with the vehicle manufacturer and providing support to Technicians during repairs to ensure high standards are achieved and maintained within the workshop and surrounding areas
• Liaising with colleagues and other departments to ensure a top‑quality service for customers
• Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts
• Assisting with technical challenges by going above and beyond to support the team and writing technical reports

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life's most challenging moments

• MyView Pay Now – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• Beyond card and a wide range of exclusive retail and lifestyle discounts

We are an equal opportunities employer. We are committed to a working environment that is free from discrimination, inclusive, and empowering our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. All offers of employment are subject to a 6‑month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data, including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it, is set out in our privacy notice. Please make sure you read our privacy notice to understand how we may collect and use your data.