Onboarding Administrator

Onboarding Administrator

Department: Other

Employment Type: Permanent

Location: Stoke on Trent

At DJH, our team is at the heart of everything we achieve. And no matter how much we grow, looking after our people will always be our #1 priority. We come in all shapes and sizes, with different qualities, experience and knowledge. Together, our differences create balance. And that is our superpower.

By joining DJH we’ll be with you at every step, as you grow and develop and build a fantastic career. Together, we’ll achieve great things.

As a Client Onboarding Administrator you’ll be fully immersed with our experienced Onboarding team to provide a great service to clients. Life will be fast paced, engaging, creative and rewarding.

It’s a great opportunity to develop and progress within a forward-thinking and fast-paced firm. You’ll:

• Act as the primary point of contact for all DJH offices, guiding them through the onboarding process from start-to-finish
• Collect all required information and documentation to ensure a smooth setup
• Liaise with previous accountants to facilitate an efficient and seamless transition
• Ensure all records are accurate, up to date, and fully compliant with relevant regulations
• Prepare and issue letters of engagement to formally establish client relationships
• Proactively follow up on any outstanding information or documentation to maintain progress
• Finalise all onboarding steps to ensure clients are successfully and confidently integrated into the firm

Hungry for a new challenge, you’ll:

• Have previous experience within an administration-based position, ideally within an accountancy practice (although not essential)
• Be tech-savvy, with a knowledge of Microsoft packages
• Thrive in a collaborative and progressive environment.
• Love getting to know people and be a fantastic communicator.

Here’s a few reasons to come and join us, but you’ll find loads more once you get your feet under the table:

• Competitive salary
• Generous holiday allowance, with an extra day off for your birthday
• Volunteer day
• Flexible hybrid working after training
• Tailored learning and development
• Company pension
• Health MOTs
• Mental health support
• A fully loaded wellbeing, social & community calendar.

You can read more about life at DJH here.

If this role with us as a Client Onboarding Administrator sounds good and you’re ready for a new challenge, then what’s stopping you?
Apply today!