Workforce Systems Assistant

As one of UK's best employers we're looking for a detail-focused, proactive and highly organised Workforce Systems Assistant to join our Workforce Systems & Analytics team. This is a brilliant opportunity for someone who enjoys working with systems, solving problems, and supporting colleagues to get the most out of digital systems. You'll play a key role in keeping our workforce systems accurate, efficient, and user-friendly - helping ensure our teams can focus on delivering meaningful support to the communities we serve.

What you'll be doing:

• Maintain accurate people data and organisational structures across digital workforce systems.
• Set up and manage user accounts.
• Support system upgrades, audits, workflow configuration, and housekeeping activities.
• Contribute to testing and continuous system improvement.
• Provide friendly, practical support through the workforce systems helpdesk.
• Develop expert "super user" knowledge of systems.
• Support workforce reporting, KPIs, and management information.
• Use Excel, SharePoint, Teams, and other tools to present workforce data clearly.
• Help communicate system updates and process changes.
• Create and maintain clear training materials and guidance.
• Support workforce planning and development activities.

• GCSEs (or equivalent) including Maths and English.
• Level 3 qualification in data, ICT, computing or equivalent.
• Strong administration and data accuracy skills.
• Confidence using Microsoft Office (especially Excel).
• Experience working with online systems and web applications.
• Helpdesk support experience.
• Experience creating training materials.
• Good organisation, time management, and teamwork skills.
• Ability to work independently and meet deadlines.
• Understanding of confidentiality and data protection.
• A positive, flexible approach and commitment to inclusive values.

• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online.
• Access to our Employee Assistance Programme for you and adults at your home.
• Inclusive networks for colleagues to join if they'd like to (Disability & Neurodiversity Action group, Race Equality Network, Proud Together (LGBTQ+ group), Together for Men, Women Together).
• Annual Leave 27 day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years.
• Generous pension scheme and death in service benefit, up to 7% company pension contributions initially rising with length of service and up to 6 x basic salary death in service benefit.
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.

Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same:
To champion the rights, needs and ambitions of the people we support - they are at the heart of everything we do. We stand by them and we work together for change. Alongside an incredible team of like-minded peers, you'll be working behind-the-scenes to support our staff, volunteers, families, and supporters. You will be helping our work happen across the charity;

enabling us to care for and champion the rights, needs and ambitions of the people we support. Find out more - watch our short video to see what it's like to work with us. Applications are very welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socio-economic background.

We are committed to making reasonable adjustments for disabled people. We positively encourage applications from those with lived experience. If there is any part of your lived experience you want to keep confidential in some way please talk to the Recruitment or HR shared service teams and we will do what we can to support you. The Together Trust is committed to safeguarding and promoting the welfare of the people we support and expects all our staff and volunteers to share this commitment.

Safeguarding checks will be undertaken for the successful candidate in line with our safer recruitment policy. Please be advised that we reserve the right to close this advert prior to the stated deadline should a suitable candidate be identified.