Administrative Assistant

Role Summary

The post holder is responsible for the accurate and timely typing of clinical letters across all specialties, along with the distribution and filing of documents. The role also involves managing patient health records, handling telephone enquiries, and ensuring compliance with the Patient Access Policy and Divisional guidelines relating to waiting list management.

• Receive, make, and manage telephone inquiries.
• Direct calls to the appropriate department or person.
• Communicate effectively with patients, relatives, GP practices, carers, and the public.
• Generate and type clinical correspondence following patient appointments.
• Perform general typing duties to ensure accurate and timely documentation.
• Maintain patient records with a high level of accuracy using the hospital's system.
• Log referrals from both internal and external sources promptly and accurately.
• Handle both electronic and postal mail correspondence; record, direct, and resolve queries and information securely and efficiently.
• Provide general office support for the daily operations of the Upper GI service.
• Carry out a range of office-based duties to ensure smooth service delivery.

• NVQ Level 2, OCR Level 2, or equivalent qualification
• Good general education and proven clerical experience
• Proficiency in computerised systems and office applications
• Exercise sound judgement in responding to enquiries and resolving issues
• Plan, organise and prioritise own workload independently
• Good manual dexterity and coordination for accurate and efficient keyboard use

Work across various hospital areas. Frequent use of computers and electronic systems.

We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.