Admin and Clerical Assistant Job Stoke area,Stoke-on-Trent England UK,Administrative/Clerical

Location: Stoke-on-Trent

Main area Admin and Clerical Assistant Grade NHS AfC:
Band 3 Contract Fixed term: 4 months (No current end date but for a minimum period of 4 months) Hours Part time - 30 hours per week Job
-COR-7591541

Employer:

North Staffordshire Combined Healthcare NHS Trust, NHS Site Harplands Hospital, Town Stoke-on-Trent. Salary £24,937 - £26,598 per annum pro rata. Closing 03/02/2026 23:59

Admin and Clerical Assistant – NHS AfC:
Band 3 Job Overview

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

North Staffordshire Combined Healthcare NHS Trust
Midlands Partnership University NHS Foundation Trust
University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
Staffordshire and Stoke-on-Trent Integrated Care Board

We are looking for a motivated and enthusiastic individual to join our busy Patient and Organisational Safety Team. The post is a part-time, 30 hours per week, band 3 role, fixed term contract (secondments will be considered).

Main Duties of the Job

Attending to calls and enquiries, liaising with other teams and departments, booking meetings, and managing team requests; monitoring patient safety data and supporting a multi‑disciplinary team.

Providing good communication skills, being friendly and approachable, and having a broad range of IT skills; minute taking, maintaining Excel spreadsheets and statistical records.

Detailed Responsibilities

Providing and receiving routine information to inform work colleagues, patients, clients, carers, the public or other external contacts; includes reception cover.

Responding appropriately to requests for information; acting on correspondence by referring to the appropriate person if required.

Answering routine queries from patients/clients/carers/colleagues/public and preparing routine documents such as letters, reports, presentations and forms.

Handling telephone queries and sharing responsibility for reception duties.

Making decisions on how to deal with enquiries, prioritising work, resolving conflicting diary appointments, and schedules.

Maintaining data entry, text processing or storage of data compiled by others in paper or computer based systems.

Understanding routine work procedures, confidentiality policy, governance policies, team standards, and use of the Big Hand system.

Planning and organising straightforward tasks, typing reports, letters, training tools, disseminating key information, and maintaining team training plans.

Co‑ordinating programmes of work and ensuring appropriate facilities are available for scheduled events.

Maintaining stock control and security of stationary and other resources.

Providing advice and demonstrating workplace routines to new or less experienced employees.

Undertaking surveys or audits as necessary.

Working for our Organisation

As a Trust we remain bold and ambitious with plans for service and system transformation. Our team wellbeing is a priority, offering flexible working and a commitment to becoming the world’s first carbon net zero national health system by 2045.

We are committed to the Greener NHS national ambition and the Proud to be Green engagement campaign. We welcome applications from under‑represented groups.

Person Specification Qualifications

NVQ Level 3 or equivalent, or willingness to work toward it.

Experience

Previous experience required within admin.
Knowledge of a range of secretarial work procedures and software programmes.

Equal Opportunities

North Staffordshire Combined Healthcare NHS Trust is an equal opportunities employer and values diversity. We offer a variety of flexible working opportunities for both full and part time staff.

We welcome applications from current and previous service users. We provide a supportive application process via email.

Additional Information

The postholder will be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) and will require Disclosure to the Disclosure and Barring Service.

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