Business Administrator

Job Description

Business Administrator

Salary: £12.21 per hour (£6,349.20 per annum)

Contracted

Hours:

10 hours per week

Service: Shelton Care Limited

Location: Stoke-on-Trent

Shelton Care is part of National Care Group. At Cauldon Place we support individuals with learning disabilities, autism, complex needs, mental health, and challenging behaviours in a residential setting. Our dedicated team works closely with those we support to deliver person‑centred care, empowering each individual to reach their goals and fulfil their aspirations.

We are currently looking for a Business Administrator to join our team at Shelton Care Limited – Oak House.

National Care Group is one of the UK’s leading providers of adult social care, supporting people with learning disabilities, mental health support needs, acquired brain injuries, autistic people, and complex related needs. Its mission is to empower those it supports to lead their best life, enabling them the opportunity to unlock their full potential and live as independently as possible within their community.

• The opportunity to develop a career in a secure and fulfilling role at an organisation that values growing its team from within.
• You can continuously learn on the job with the benefit of paid training and the opportunity to gain recognised qualifications.
• You will work at an organisation that celebrates age, gender and diversity within an inclusive culture.
• The organisation promotes an environment of wellbeing with support for you to stay healthy and happy.
• The opportunity to earn rewards through a Refer a Friend scheme.
• Access to Steam (Formally known as Wagestream) enabling greater control over your finances.

This role is to support the wider business, working within a fast‑paced environment. You will ensure that the back‑office duties and processes carry on with efficiency and accuracy, to enable the smooth running of the business. Key tasks include but are not limited to:

• Develop support plans for the Service Manager to complete, update support files for service users and staff, ensure all files are accurately maintained.
• Manage the sending and checking payments of invoices for service users, customer billing and credit control.
• Respond to telephone enquiries and signpost to the appropriate person (e.g., staff queries relating to pay, referral enquiries, job vacancy enquiries).
• Take notes for managers as required (e.g., absence review meetings, investigation meetings, disciplinary hearings).
• Raise purchase orders and sales invoices.
• Process payroll hours into internal database.
• Order supplies.
• Type documents.
• Archive records, take minutes in meetings, hearings and appeals.
• Liaise with IT, fax, scan/print, data input, copier maintenance.
• Handle incoming and outgoing post.
• Audit personnel files.
• Prepare for CQC inspections and LA compliance audits.
• Ensure Care Free is used effectively and an audit trail is visible for the RM and AOM.
• HR administration where necessary (e.g., inductions).
• Liaise with finance on changes to care packages.

You should be commercially aware and ideally have some experience within a finance/accounts/payroll function. You will also have strong communication and teamwork skills. Key skills include:

• Good level of IT literacy including Microsoft packages (Word, Excel, PowerPoint).
• Ability to understand and follow instructions & policies.
• Initiative and ability to work to processes and meet deadlines.
• Strong organisational skills and the ability to multi‑task.
• Self‑motivated.
• Good written/verbal communication skills at all business levels.
• Ability to work as part of a team.

Don’t meet every single requirement? We invite you to apply anyway!

At National Care Group, we are dedicated to building a diverse, inclusive and authentic organisation. So, if you’re ready to embark on a journey where your potential outweighs your current skill set, we encourage you to apply. You might have the right values and attitude we are looking for!