Medical Receptionist

Come and join our 5-star practice as rated by our patients and the PMA National Finalists for Reception Team of the year 2023.

To be responsible for undertaking a wide range of reception duties and providing general support to the multidisciplinary team. Duties include greeting and directing patients, using the appointment system, booking appointments, processing information and assisting patients as required. Act as the central point of contact for patients, distribute information, messages for the clinical team, liaise with multidisciplinary team members and external agencies such as secondary care and community service providers.

25 hours per week

Tuesday 08:00-18:30 (10)

Friday 13:30-18:30 (5)

£12.25 per hour

• Maintain and monitor the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Confide in patients’ sensitive information and respect their privacy.
• Answer incoming phone calls, transfer calls or deal with callers’ requests appropriately.
• Signpost patients to the correct service.
• Initiate contact with and respond to requests from patients, team members and external agencies.
• Organise clinics for minor operations.
• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Report any potential H&S risks identified.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions to improve performance.
• Work effectively with individuals in other agencies to meet patients’ needs.
• Effectively manage own time, workload and resources.
• Read code data on EMIS Web.
• Text patients on Acurrx as advised by line manager.
• Call patients for their annual recall.
• Process blood forms through ICE.
• Enter ‘Carer’ and ‘Have a Care’ data into system as appropriate.
• Have awareness of data entry to the Open Exeter system.
• Photocopy documentation as required.
• Data entry of new and temporary registrations and relevant patient information as required.
• Input data into the patient’s healthcare records as necessary.
• Direct requests for information (SAR, insurance/solicitor letters and DVLA forms) to the administrative team.
• Check NHS Net and Outlook emails daily and action as required.
• Care navigation to ensure patients are directed to the most appropriate service.
• Manage all queries efficiently.
• Maintain a clean, tidy, effective working area at all times.
• Monitor and maintain the reception area and notice boards.
• Support all clinical staff/management with general tasks as requested.

• CQC rated GOOD in all areas.
• £12.25 per hour.
• Six weeks' annual leave + bank holidays pro rata.
• Occupational sick pay
  * once attained minimum period of service*.
• Purpose-built building.
• High Achievers.

• Educated to GCSE level or equivalent.
• Experience of working with the general public.
• Experience of administrative duties.
• Excellent communication skills (written and oral).
• Clear, polite telephone manner.
• Competent in the use of Office and Outlook.
• Effective time management (Planning & Organising).
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem solving & analytical skills.
• Ability to follow policy and procedure.
• Polite and confident.
• Flexible and cooperative.
• Motivated.
• Forward thinker.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.
• Flexibility to work outside of core office hours.
• EMIS.
• GCSE Mathematics & English (C or above).
• AMSPAR Receptionists Qualification.
• NVQ Level 2 in Health and Social Care.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.