Administration Officer

Admin Officer - Stoke-on-Trent

Location: Hanley, ST1 6AU

Hours: Monday-Friday, 37 hours (9am-5pm, some flexibility required)
Contract: Temporary until March 2026 (possible extension)
Pay: £12.36 per hour, rising to £13.25
Start Date: Monday 9th February 2026
Working Pattern: Fully onsite for first few weeks, then potential hybrid (60% office / 40% home)

Our Public Sector client is seeking several Admin Officers to join their team. You'll play a key role in managing case workflows, ensuring documents are processed accurately and tasks are assigned promptly.

This is a detail-focused administrative role where you'll update case files, upload documentation, add comments, and ensure information is routed to the correct teams.

• Take on new cases and update case management systems
• Upload and organise documents with accuracy
• Assign tasks to the appropriate
• Add clear, concise comments and case notes
• Ensure information is processed promptly and in line with guidelines
• Support the overall workflow of a fast-moving service area
• May be telephone work later down the line

• Strong administrative experience
• High attention to detail and accuracy
• Excellent written communication skills
• Ability to manage multiple tasks and work to deadlines
• Confident using digital systems and Microsoft Office

• Must be available to start Monday 12th January 2026
• No annual leave permitted in the first few weeks
• A clear DBS and 3 years of references are required

Due to high volumes, only shortlisted candidates will be contacted.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex‑military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.