Service Coordinator

Location: Stoke-on-Trent

Job description

We are recruiting for a office service coordinator to work for one our client based on the festival park.

As the Coordinator Business Support, you will work within the Operational Service Centre (OSC) as part of the Operational Admin team. The main purpose of the role will be to support the Admin team, Operational field team’s, accounts and any other relevant department to deliver a high level of service to meet our customer needs and expectations.

Key responsibilities

* Providing contract support to both customers and colleagues

* Engaging with suppliers to support the resolution of service failures as they arise and updating colleagues as required

* To ensure escalation of any pending issue to ISS Management within the SLA agreement

* Develop and maintain good working relationships with internal and external customers

* Collating and data inputting information into relevant reporting system (CAFM database’s)

* Creating and maintaining business reports / records of activity / databases

* Researching company databases, live or archived reports

Professional and personal competencies/qualifications

* Experience in adhering to customer and business KPIs and SLAs

* Ensures the safety and wellbeing of themselves, their team and colleagues

* Demonstrable the ability to monitor and respond to short term work volume variations and ensure team functions are covered to meet the demand

* Experience of working in a fast-paced environment

Hours
- Days & Nights

4 days on 7am-7pm - 4 OFF- 4 Nights 7pm-7am

PLEASE ONLY APPLY IF YOU CAN DO THE SHIFTS

Salary: £13.00 per hour

IND1

Job Type: Full-time

Pay: £13.00 per hour

Benefits:

* Free parking

* On-site parking

Work Location:

In person

Reference /01

Job Type: Full-time

Job Type: Full-time

Benefits:

* On-site parking