LOSS Prevention Security Specialist; Rancho San Miguel, Stockton

Job Title

Loss Prevention Security Specialist

PAQ, Inc, Store Location, On-Site

Manager, Loss Prevention (LP)

Regular, Part-Time

Non-Exempt

No

Group 4

The Loss Prevention Security Specialist (LPSS) plays a key role in protecting property and financial loss caused by theft; and supports overall store safety and security. This role requires vigilance, integrity, and the ability to make sound decisions to resolve challenging situations. LPSS works closely with loss prevention personnel and store leaders to ensure a secure shopping environment through effective loss prevention strategies and practices.

• Post at the front of the store to be the overt impression of control for customers and visual deterrence to potential shoplifters, vandalism, and other suspicious activities.
• Actively greet customers as they enter the store, interact with community members, and de‑escalate incidents.
• Conduct regular patrols of the store to increase visual security presence, observe, report, address suspicious behaviors, deter theft and escalations, and interact with community members.
• Recover merchandise from potential shoplifters in safe, service‑oriented manners.
• Collaborate and assist loss prevention personnel, store management, employees, and law enforcement officials to report and resolve theft and escalated incidents.
• Implement and maintain loss prevention policies and procedures, adapting strategies to minimize risks.
• Prepare and deliver daily summaries of incidents, interactions, merchandise recoveries, and other safety‑related activities.
• Perform other duties as assigned.

• Understand retail or grocery store operations, including sales and customer service skills.
• Familiarity with local, state, and federal laws regarding theft, fraud, and retail security.
• Ability and willingness to receive ongoing training and professional development opportunities.

• Detect suspicious activities and identify potential security risks.
• Strong attention to detail.
• Possess good decision‑making abilities.
• Skills in de‑escalating potentially volatile situations calmly and effectively; capable of mediating conflicts and resolving issues.
• Excellent verbal and written communication skills, including the ability to interact diplomatically with suspects, customers, and employees and write reports.

• Make sound decisions quickly, under pressure, and in ambiguous situations.
• Strong integrity and ethics, with the ability to handle confidential information appropriately and make decisions that reflect the company’s values.
• Adapt to changing situations, handle multiple incidents simultaneously, and operate effectively in a dynamic retail environment.

• Move around the store and have stamina to stand for long periods, including walking, climbing stairs, and navigating crowded spaces.
• Occasionally lift or move objects weighing up to 50 lbs.
• Solid visual acuity to observe suspicious activities; auditory acuity to detect sounds indicative of theft or other emergencies.
• Manual dexterity to operate security equipment and perform tasks such as writing reports.
• Patrol the store premises.
• Bend, stoop, and reach as necessary during daily routines and when interacting with community members or conducting physical security checks.

• Work Hours:
  
  Vary, with availability to work flexible hours, including weekends and holidays, as needed.
• Environment:
  Primarily indoors, climate‑controlled, with adequate lighting and ventilation; duties may occasionally require outdoor work in all weather conditions.
• Primary Work Stations:
  At or near the front doors of the store.
• Dress Code:
  Uniform tops and badge provided by the company. Self‑provided non‑ripped jeans or khaki of approved colors (no shorts or cargo pants). Close‑toed shoes with adequate grip and approved colors/styles.
• Exposure:
  May be exposed to moving mechanical parts and cleaning chemicals.
• Noise Level: Usually low to moderate, with occasional loud periods from customers, store announcements, and equipment.
• Interaction:
  May encounter a range of situations, including…