Associate Team Leader

Overview

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H&R Block believes in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities, with a high performing, connected culture where everyone belongs. We are focused on a long-term strategy and transformation plan known as Block Next, aimed at innovation, client experience, and sustainable growth.

• Support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.
• Begin with a flexible part-time schedule in late fall and transition to a full-time schedule from January through April.
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
• Lead daily activities to ensure tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals.
• Lead daily huddles and communicate essential information to office associates.
• Execute and hold all tax office associates accountable to the client service experience, with escalation as necessary to the Multi-Unit Team Leader and District General Manager.
• Serve as onsite point of contact for escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved, with escalation to leadership as necessary.

• Prior experience working in customer service or a similar role.
• Strong organizational skills and the ability to plan and manage day-to-day office operations.
• Customer-centric mindset and strong communication skills.
• Computer proficiency with the ability to use MS Office.
• Demonstrated ability to work independently with minimal supervision.
• Ability to work a flexible schedule of 40 hours per week with flexibility based on business needs.
• High school diploma or equivalent or higher.

At H&R Block, we invest in our people by supporting their total well-being. Our benefits help associates plan for health, wellbeing, and financial needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Discounts on everyday items and services.
• Benefits with eligibility:
  Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
• Additional benefits and eligibility details available upon request.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

$11.00 - $29.00 per hour. Local minimum wage laws apply. Pay decisions depend on job-related factors such as experience, education, skill, performance, and location. Some associates may participate in incentive plans and benefits described above.

Sponsored Job

#3330

Location:

Stockton, CA