IT Support Technician

Position Summary

The Level 1-2 Site Support Technician is responsible for providing advanced technical support to end users across the organization. This role acts as an escalation point for Level 1 support issues and handles more complex hardware, software, and network-related problems in a factory production environment. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a customer-service mindset. Respond to and resolve escalated IT support requests from Level 1 technicians or customers via ticketing system, phone, email, chat, or in person.

• Troubleshoot and support Windows/macOS desktops, laptops, servers, mobile devices, printers, A/V equipment and peripheral equipment.
• Diagnose and resolve software issues including OS errors, application failures, and performance problems.
• Install, configure, and support business applications, productivity tools, A/V equipment, and security software.
• Perform hardware replacements and upgrades (memory, hard drives, batteries, etc.).
• Support remote access technologies such as VPN, RDP, and virtual desktop environments.
• Assist in imaging, configuring, deploying, and retiring end‑user devices, network infrastructure hardware and A/V equipment according to company standards.
• Document support issues and resolutions in the ITSM/ticketing system.
• Provide feedback to improve processes, tools, and knowledge base content.
• Collaborate with other IT teams (network, infrastructure, cybersecurity) as needed for issue resolution.
• Ensure compliance with IT policies and data security best practices and other duties as assigned.

• Proficiency in troubleshooting Windows 11, macOS, Office 365, and common enterprise applications.
• Experience with ITSM tools (e.g., Service Now, Magic).
• Familiarity with SCCM, Intune, or other endpoint management tools is a plus.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).

• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and elevate when appropriate.
• Detail‑oriented with strong documentation habits.

• CompTIA A+, Network+, or Security+ (not a must).
• Microsoft 365 Certified:
  Modern Desktop Administrator Associate.
• ITIL Foundation Certification.

Contract position based out of Stockton, CA.

The pay range for this position is $30.00 – $30.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision;
Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available;
Life Insurance (Voluntary Life & AD&D for the employee and dependents);
Short and long‑term disability;
Health Spending Account (HSA);
Transportation benefits;
Employee Assistance Program;
Time Off/Leave (PTO, Vacation or Sick Leave).

This is a fully onsite position in Stockton, CA.

This position is anticipated to close on Mar 13, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.