Patient Access Supervisor

Optum Insight is improving the flow of health data and information to create a more connected system. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth.

This position is Onsite. Our office is located at 1800 N California St, Stockton, CA, 95204.

As the Patient Access Supervisor you will coordinate, supervise and be accountable for the daily activities of central registration department. You will assist the manager of patient access, as needed.

This position is full-time. Employees are required to work our normal business hours of 6:00 AM – 2:00 PM including rotating weekends based on business need.

We offer 4 weeks of paid on-the-job training. The hours of training will be 9:00 AM – 5:00 PM from Monday – Friday.

• Ensures that adequate coverage is in place at all times; primary liaison with after-hours service to maintain coverage.
• Reviews and appropriately approves requests for PTO for all staff under their supervision to meet business needs.
• Conducts daily team huddle.
• Ability to work in production as needed to meet business demands.
• Continually monitors staff attendance and task performance using observation, call monitoring, and formal audit tools.
• Conducts at least monthly 1:1 with all staff under their supervision.
• Sets daily priorities for the team to ensure timely completion and adherence with department timelines and guidelines.
• Produces reports related to non‑clinical tasks, as needed.
• Develops plans to meet short and long term department needs and objectives.
• Identifies and resolves operational problems using defined processes, expertise and judgment.
• Decisions are guided by policies, procedures, business plan, and supervising Manager.
• Acts as the primary liaison with supervisors in other areas of business i.e., Continuity of Care, Member Services, IS, etc.
• Product, service or process decisions are most likely to impact individual employees and / or customers (internal or external).

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years of customer service experience
• 1+ year of data entry experience
• 2+ years of Patient Access OR Healthcare Registration experience
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer applications and apply their use
• Proficiency with Microsoft Word, Microsoft Excel and Microsoft Outlook
• Ability to work onsite at 1800 N California St, Stockton, CA, 95204
• Ability to train for the first four 4 weeks between the hours of 9:00 AM – 5:00 PM from Monday – Friday
• Ability to work from 6:00 AM – 2:00 PM, including rotating weekend shifts based on business need

• 1+ year of experience working as a team lead, supervisor, OR manager
• Experience with medical OR health terminology
• Healthcare industry experience
• Insurance benefits experience
• Experience in sales OR collections
• Experience in healthcare billing

• Ability to lead diverse team
• Strong communication skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. The salary for this role will range from $60,200 – $107,400 annually based on full-time employment. We offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution. No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

We comply with all minimum wage laws as applicable.

United Health Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

United Health Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.