Telecommunicator​/Police Dispatcher

DEFINITION

Perform routine and emergency requests from the public, school officials and students for police, fire and emergency medical services and dispatches required personnel. Take incoming calls and dispatches to police, fire and emergency medical and related services. Enter all information in written or computer-based call format, logs and fill out call cards during manual mode or operations; transfer or refer calls to other emergency services, maintain radio contact with mobile and portable units, receive reports from mobile units, and maintain radio teletype and data terminal equipment as necessary;

maintain records of radio calls, type reports and other material as directed, process police reports, records and transmit department, district and State statistical information on crimes occurring on all district property and perform other duties as assigned.

Receive general direction from the Chief of Police. Receive direct supervision from Police Sergeant and/or Executive Assistant II to the Chief of Police. This position does not exercise any supervision.

• Answer emergency telephone requests for police, fire and medical emergencies; determine the seriousness of the situation and dispatch appropriate assistance in accordance with predetermined plans or as directed.
• Assume the responsibility for maintaining radio communication with district police units and for maintaining a log of the activities of each officer including the time, location and nature of each incident reported.
• Maintain telephone and radio communication between the San Joaquin County Sheriff, Stockton Police and the District Police Departments and coordinate the activities of all departments during emergency situations.
• Assume the responsibility for coordinating radio communication with maintenance and transportation personnel for the radio paging operation for all district pagers.
• Screens each request for assistance to determine if it can best be handled by the District Police or refers the caller to other District or Public Agencies.
• Maintain various departmental files including criminal records and confidential files.
• Train new employees including police officers and telecommunicators in radio operation procedures.
• Maintain correspondence with various district and community groups for special requests of officers to police various district functions, and schedule security officers from contract private security agencies to assist at these functions.
• Prepare files, check routes and file reports, department documents and records and prepare and maintain periodical operational reports and records including statistical data.
• Perform a variety of counter and receptionist duties including the sale of bicycle licenses and district parking permits and other permits that may be required.
• Operate a computer automated dispatch system on all alarm and radio systems for the District.
• Perform other duties as assigned.

• English usage, spelling, grammar and punctuation
• Telephone, terminal, teletype and radio operating requirements and techniques

• Operate computer aided dispatching and other telephone and radio equipment
• Function effectively and make decisions in stress situations
• Work irregular hours
• Understand, relay and carry out moderately complex oral and written instructions
• Communicate clearly and concisely
• Learn, understand and memorize police, fire and emergency medical operations and communications procedures
• Maintain records and prepare reports
• Deal effectively with the public; learn local geography, street locations, important buildings and landmarks in the Stockton area, including all District beat patterns

Any combination of education, training and experience equivalent to:
Graduation from the twelfth grade and one (1) year of clerical or business experience involving giving of information to the public, or in the operation of a telephone switchboard, or radio equipment. Typing certificate for 40 wpm dated within the last six months must be submitted with application. Experience in operating radio system controls and using related communications equipment; knowledge of dispatch codes, and ability to understand and speak Spanish is desirable.

Typing certificate for 40 WPM

Operating Engineers Local Union #3
Police Unit Salary Schedule
Range 39
12-month work year
Board Approval: 04/89
OELU#3 Police Unit salary re-alignment effective 07/01/19