Instructional Support Assistant II

Under the direction of the assigned manager, provide hands‑on support to students and faculty in a specific academic subject; conduct small and large group tutor sessions and orientations; work cooperatively with faculty to ensure tutorial objectives are met.

This is the journey level class in the Instructional Support Assistant series and is distinguished from the Instructional Support Assistant I and III classifications by the performance of a full range of duties assigned. Employees at this level receive only occasional instruction or assistance as new or unique situations arise and are fully aware of operational procedures and policies. This class requires a thorough knowledge and application of an assigned subject area.

This class is distinguished from the Instructional Support Assistant III classification in that the latter serves as a lead for lower‑level instructional support staff and is responsible for the overall operation of a multi‑functional tutor center.

The Instructional Support Assistant Series builds upon itself in that higher classifications are expected to perform the duties of the lower classifications in the series in addition to the examples of specified duties and responsibilities listed below.

• Provide hands‑on academic support to students in a specific academic subject.
• Organize and conduct small and large group tutor sessions and orientations.
• Troubleshoot basic computer and audio‑visual problems; arrange for repairs and replacements.
• Collect, compile, and maintain a variety of statistical information and data including attendance hours and student records; prepare reports as required.
• Score and evaluate standardized diagnostic and assessment tests.
• Provide administrative assistance to the instructional program; open and close Tutorial Center; assist in scheduling center facility; assist with front desk activities.
• Perform related duties and responsibilities as assigned.

• Operations, procedures, goals, and services of a college tutor center.
• Methods and techniques used to assess student tutor needs.
• Methods, practices, and principles of instruction and tutoring.
• Assigned academic course at an appropriate level for tutoring.
• Standard office machines, methods, and procedures; classroom and laboratory procedures and equipment.
• Principles and procedures of record keeping.
• Proper language usage, spelling grammar, and punctuation.
• Basic mathematical principles.
• Effective study skills and test‑taking techniques.

• Maintain a variety of files and records.
• Identify studying and test‑taking deficiencies and recommend solutions.
• Research, develop, and deliver workshops and orientations.
• Listen effectively and appropriately assess student academic needs.
• Serve as a liaison between students and instructors.
• Respond inquiries from students and faculty.
• Proctor examinations according to instructions.
• Work independently in the absence of supervision.
• Understand and follow oral and written instructions.
• Communicate clearly and concisely, orally and in writing.
• Establish and maintain cooperative and effective working relationships with all employees and others encountered in the course of work.
• Demonstrate sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, linguistic, and ethnic backgrounds and disabilities of community college students and staff as demonstrated by skills and abilities in cultural responses and cultural humility.

Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

High school diploma or equivalent and 18 semester hours of college work in appropriate academic subject.

Two years experience providing tutorial assistance.

Consistent with its obligations under the law, the San Joaquin Delta College will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of their job.

Varies with course assignment.

Varies with course assignment.

Varies with course assignment.