Administrator - CYPF

Overview

Alliance is a leading local mental health provider delivering psychological support and emotional well-being services in a range of settings. Our Children, Young People and Family Service provide support for children's mental health on behalf of and in partnership with Northeast and North Cumbria Integrated Care Board (ICB) Tees Esk and Wear Valley NHS Foundations Trust (CAMHS) and other local organisations including the voluntary sector.

Collectively we work together using the i Thrive framework to improve mental health services and make them more accessible for children and young people in Tees Valley. Our mission is to help families navigate the mental health system so they can get the right support when they need it. We want to make sure everyone gets the help they deserve for better outcomes.

Partnership: A collaborative of local organisations (TEWV, The Link, The Junction, Alliance Psychological Services, Changing Futures Northeast, and Teesside Mind) have come together to provide the Tees Valley CYP Getting Advice & Help (GA&H) service. This innovative partnership is built on a shared commitment to improving mental health outcomes for children and young people by making services more equitable, accessible, and responsive to local needs.

This role offers a unique opportunity to be part of a transformative initiative that is reshaping how mental health support is delivered to young people in our communities.

The postholder will support the Admin Lead in the delivery of an efficient administrative support service. The post holder will offer administrative support to the CYPF service and provide a first point of contact to CYPF accessing the service. They will also assist the Admin Lead in managing the CYPF database (IAPTUS) and the submissions of monthly data to the Children and Young Peoples Services Data Set via NHS Digital.

This role is based at our offices in Billingham however there may be a requirement to provide cover at our other locations in Teesside for example to cover absence. This role is full time however part time hours will be considered.

Closing date for applications: 25th January 2026. Interviews: 4th February 2026 in person at our offices at Belasis Business Park, Billingham. A DBS check is required for this role. Candidates must have the right to work in the UK; we are unable to provide sponsorship for working visas. We monitor the use of AI. If candidates have used AI to complete their application they should declare it.

AI-generated content may lack detail and not address key criteria outlined in the job description. Personalisation is essential to convey individual skills, knowledge, and experiences effectively.

Alliance offers first rate training and development opportunities, flexible working (where appropriate), child-care voucher scheme, 38 days annual leave per annum/pro rata, EAP health scheme and a 3% contributory pension scheme. Alliance Psychological Services Limited is committed to promoting equal opportunities in our employment practice and service delivery. We are signatories to the Mindful Employers Charter. Alliance also has Investors in People status and is committed to the National Living Wage.

Alliance Psychological Services follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each persons individual responsibility and are committed to promoting and safeguarding the welfare of clients. Please note that due to the nature of the duties of these roles, an enhanced criminal records disclosure will be sought in the event of a successful application.

Main Duties and Responsibilities

Responsibilities

To support the Admin Lead with the day to day running of the administration service

To take minutes of meetings when required

Be a point of contact for team queries when the Admin Lead is unavailable

To provide efficient, accurate and timely administrative support to all team members including ensuring appropriate maintenance of the service's Access Data Base, taking messages as appropriate, and dealing with confidential information

To enter clinical and other data onto the Clinical Database (IAPTUS) in accordance with agreed procedures and guidelines

To manage supervisor alerts on the clinical database (IAPTUS) and liaise directly with service leads/managers

To ensure a professional customer focused service is always maintained with excellent communication

Any other duties that may be required to facilitate the smooth and efficient running of the administrative function of the service

To provide good customer care for Service Users, schools and other professionals and partnership organisations that use the Child and Family Service

To facilitate communication and effective operational functions both within the team and externally on a daily basis. For example: telephone; e-mail; fax; paperwork

To participate in the organisation and improvement of Child and Family Service…