Clinical Support Officer

Overview

County Durham & Darlington NHS Foundation Trust Clinical Support Officer

The closing date is 27 January 2026

This vacancy provides an exciting opportunity for the successful candidate to work in a busy service/department and be part of the much larger department which is AHP Central Admin. The successful candidate will provide a vital link between patients, admin staff and clinicians to continue to improve the Wheelchair Services department and ensure the service we provide is of the highest standards.

• To deal with telephone enquiries, taking and conveying messages appropriately.
• To sort incoming mail and prepare outgoing mail for posting.
• Make appointments and give non-clinical advice as directed, taking necessary action for the call to be handled as quickly and efficiently as possible.
• Support the efficient organisation of home visits, arranging appointments and ensuring clinical notes are ready, to ensure the smooth and effective provision of patient services.
• Liaise regularly with secondary care staff, laboratories and GP surgeries to obtain patient test results and where necessary receive and maintain database ensuring reports are correctly assigned to patient notes and chase up any outstanding reports.
• Receive and handle information regarding referrals to the service and deal with them within Trust or departmental timescales.
• Maintain up-to-date filing and archive filing system, disposing of archived patient records according to Trust policy.
• Transmit electronic mail, photocopy documents and circulate information within Trust or departmental timescales.
• Enter data on local and national databases according to service requirements.
• Use databases and spreadsheets.

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Full Job Description s can be found in the adverts supporting documents.

Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

From April 9th 2025 - Healthcare assistants - You must have been employed for a minimum of two years as a HCA within the NHS for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months).

Provide effective and confidential administrative support on a day-to-day basis for wheelchair services and AHP Central Admin as a whole to ensure that their needs are fully met, by working within demanding time constraints, prioritising own workload, with minimal supervision and demonstrating ability to use initiative. The postholder will need to be proactive, flexible and responsive to the changing needs and demands of the organisation and to support the smooth running of this busy clinical service whilst offering supervisory guidance to admin staff.

• Ability to travel independently across the County to fulfil the requirements of the post.
• Present a professional image at all times

• Knowledge of computer packages, e.g. Word, Excel, Outlook and Power Point
• IT Skills
• Ability to use email and maintain and update paper and electronic diaries
• Knowledge of Data Protection and Caldicott Principles and understanding of the need to maintain strict confidentiality
• Ability to use discretion and maintain confidentiality
• Good interpersonal skills
• Excellent verbal and written communication skills, with the ability to deal with and prepare routine verbal and written correspondence and the ability to obtain information and pass on comprehensive and confidential messages
• Ability to communicate accurately, verbally, courteously and effectively with a wide range of staff, professionals and members of the public
• Able to use own initiative to resolve routine queries, in line with departmental procedures
• Able to work with minimal supervision following set procedures
• Ability to organise and prioritise workload in order to meet deadlines
• Knowledge of medical terminology
• System1 experience

• 4 GCSEs (including English) at A-C level or equivalent.
• NVQ Level 3 in Business…