3rd Line IT Support Engineer

NRG. Stockton-On-Tees, England, United Kingdom

This range is provided by NRG. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

We are looking for an experienced 3rd Line IT Support Engineer to join our client’s dynamic team. This is a fantastic opportunity for a skilled IT professional with a strong background in Microsoft 365, Azure, Windows Server, VMware/Hyper-V, and networking to take on a key role in delivering high-level technical support and solutions in a growing and ambitious IT Consultancy.

As a 3rd Line Engineer, you will handle complex technical escalations, assist in the design and implementation of IT infrastructure projects, and provide expert-level troubleshooting across a range of technologies.

Key Responsibilities:

• Provide 3rd line technical support for escalated IT issues, ensuring timely resolution.
• Administer and manage Microsoft 365 and Azure, including Intune, Exchange Online, and security policies.
• Maintain and support Windows Server environments (2016 and later), including Active Directory, Group Policies, and server roles.
• Manage and troubleshoot virtualisation platforms such as VMware and Hyper-V.
• Oversee network infrastructure, including LAN, WAN, firewalls, routers, VPNs, and VLANs.
• Assist with IT infrastructure projects, migrations, and deployments.
• Implement security best practices across systems, ensuring compliance with industry standards.
• Document technical processes, configurations, and solutions to improve efficiency and knowledge sharing.
• Work closely with 1st and 2nd Line Support teams, providing mentorship and technical guidance.

Skills & Experience we are looking for:

• Proven experience in a 3rd Line IT Support role
• In-depth knowledge of Microsoft 365 administration (Exchange, Teams, SharePoint, One Drive).
• Strong experience with Microsoft Azure, including virtual machines, networking, and identity management.
• Expertise with Mobile Device Management (InTune)
• Expertise in managing Windows Server environments (2016 and later).
• Hands-on experience with virtualisation platforms such as VMware and Hyper-V.
• Strong networking knowledge, including firewalls, switches, routers, VLANs, VPNs, and Wi-Fi solutions.
• Familiarity with backup solutions, disaster recovery, and failover clustering.
• Excellent troubleshooting and problem-solving skills.
• Ability to work both independently and collaboratively within a team.
• Strong documentation and communication skills.
• Work with cutting-edge technologies in a fast-paced and rewarding environment.
• Opportunities for professional growth and certifications.
• Collaborative team culture with a focus on innovation and continuous improvement.
• Competitive salary and benefits package.

For more information or to apply, click Apply Now and a member of our team will be in touch.

Mid-Senior level

Full-time

Information Technology

IT Services and IT Consulting