Customer Service Advisor - Financial services

This role is Hybrid based in the Stockton office, please check that you can commute to Hale in advance of application.

Office hours - Monday to Friday

We’re currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration and taking inbound & outbound calls. The role will deal with a wide range of customer enquiries.

This role could progress into a Mortgage advisor position with paid qualifications in CEMAP.

Cactus Search are currently in partnership with an amazing client who are offering you the following:

Salary - £25k + Bonus paid monthly + excellent benefits
Must have at least 6 months Office based experience

Key Responsibilities:

Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
Manage all direct customer Interactions
Handle and respond efficiently to all general and order specific direct customer enquiries
Support customers with order status updates and delivery tracking queries
Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
Manage customer complaints and escalate it to the right stakeholders to support resolutions
Provide feedback on the efficiency of the customer service process and areas of improvement
Key

Skills Required:

Previous experience within a Customer Service position is essential
Knowledge of CRM systems
A self-motivated, passionate, and enthusiastic approach to work
Outstanding verbal communication skills
Professional and empathetic approach to resolving issues
Decent I.T skills
Excellent time management
Please apply or email (url removed) for more info