Call Centre Sales Coordinator

Overview

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.

Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

• Be available for queries with diary, travel appointment queries, and re-arrange appointments that are not geographically possible within the given time slot.
• Be available for customer calls and emails with the aim of preventing appointment cancellations, or re-arranging where required.
• Act as the central contact point for customer contact via email and phone.
• Own liaising with team members to obtain all outstanding appointment results.
• Update the dialler and allocate all follow-up calls to the team once results have been obtained.
• Allocate and manage the lead allocator to ensure warm leads are allocated correctly and actioned by the team as quickly as possible.
• Build strong working relationships and trust with both office and field-based sales teams to work towards the common goal of overachieving on sales targets.
• Support other sales regions and coordinators during holiday periods.

• High level of verbal and written communication skills
• PC literacy with knowledge of MS Office applications
• Proven track record in a targeted environment

• Minimum of 1-year experience in a customer service or sales environment
• Strong negotiation skills
• Outstanding punctuality and attendance record

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact .