Retail Store Manager

Full Time Store Manager - On Site - Stockport, Greater Manchester

This is a very hands-on role within a well-respected, design-led brand and the perfect candidate should have proven experience of 2 years in fast paced retail environments, with a passion for providing world class customer service training/leading teams and managing large stock inventory essential. A good eye for style, interiors and visual merchandising essentially maintaining the brand’s 30+ years of upmarket aesthetics.

Experience in gifting, stationery, or fashion/lifestyle retail is a plus, and buying experience an advantage.

Customer Service:

• Creating a friendly welcoming environment for our customers
• Training teams to deliver excellent service levels, being confident brand ambassadors
• Assisting customers, providing advice and recommendations and sharing product knowledge
• Handling customer requests, orders, complaints and inquiries
• Identifying opportunities within retail calendar to help drive sales
• Ensuring team is fully trained on customer service, product knowledge, additional and link selling techniques
• Use commercial knowledge to ensure key product placement of best sellers

Store Operations:

• Visual Merchandising, rotating stock and ensuring regularly refreshed displays
• Restocking and ordering of store stock
• Processing of store deliveries
• Keeping an accurate stock file and maintaining
• Rotas, scheduling and payroll reporting

If this sounds like the perfect project for you, email your CV to