Service Manager

The post holder will provide clinical leadership and direction for all practitioners in maintaining clinical and non-clinical standards of care and in implementing quality service improvements including ensuring that Care Quality Commission (CQC) essential standards are met.

The post holder will provide the leadership, operational co-ordination and management for the Adult Acute Mental Health Inpatient Wards and Home Treatment Team in the designated borough. This will involve working closely with the borough Associate Director and partner agencies to ensure the delivery and development of high quality services within the borough.

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#Pennine Care People and do everything we can to make sure we're a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance
• Access to Continued Professional Development
• Involvement in improvement and research activities
• Health and Wellbeing activities and access to an excellent staff wellbeing service
• Access to staff discounts across retail, leisure and travel

To take responsibility for the operational management and leadership of the adult acute inpatient wards and home treatment teams within the designated borough To provide leadership that ensures local service development and service delivery in designated areas of responsibility reflects national policy, priorities andbest practice To act as a source of clinical advice and expertise in relation to the care of adults with mental health needs Work with the borough Associate Director to agree a performance assessment framework and monitoring process for operational services To lead and assist in the continuous improvement of services through development and change management

AFC 27/02/19 JME-126-19 Acute Service Manager Band 8a To contribute to the planning, implementation and monitoring of the borough service plans To be responsible for ensuring that the services within the designated areas of responsibility deliver high quality, safe and supportive care to service users andtheir families To be responsible for ensuring that all staff operate within mental health legislation To be responsible for contributing to care pathways and protocols with referring agencies and commissioners to address policy guidance and standards To be responsible for the management and control of designated budgets ensuring the effective use of finances and staffing resources To be responsible for identifying financial pressures, cost improvements and effective use of resources within designated area of responsibility To ensure that all staff area aware of policies, procedures and protocols and work within their framework at all times To appropriately manage HR related matters in conjunction with the Ward/Team Managers and HR support taking remedial action where necessary in accordance with policy To manage complex professional/clinical competency and capability issues andtake responsibility for the implementation of any resultant actions for the individual or service Work with the borough Quality Governance Lead and Associate Director todevelop and implement a governance framework within designated services To lead on the recruitment, selection, induction and retention of staff within the designated area of responsibility Review skill mix and team profiles in line with development models of care andthe workforce strategic agenda To analyse data from Trust IT systems to inform and improve service delivery To manage and participate in the bronze / borough on call rota To be responsible for effectively escalating key issues as appropriate whilst also ensuring effective use of the scare inpatient resources and supporting optimal patient flow Strategic Development Integrate health / social care professionals within the defined model with single line management in line with mental health structures The post holder will provide clinical leadership and direction for all practitioners in maintaining clinical and non-clinical standards of care and in implementing quality service…