Injury Team Manager

Overview

Location
:
Remote - with travel required minimum 2 days per month
Job Type
:
Full time, 35 hours
Contract Type
:
Permanent
Salary
: up to 75k DOE

At National Accident Law, we work differently to handle compensation claims in a modern, imaginative and refreshingly personal way. We’re looking for curious minds that can shape and drive innovation in accident injury law.

As the leader of our Serious Injury Team, you will be responsible for the successful management of our expert serious injury file handlers and their caseload. You will support the team and the customer to handle claims in an empathetic and reassuring way, whilst managing processes efficiently and securing the maximum win for both the customer and the business.

• Oversee the delivery of high value intermediate and multi-track injury work
• Manage the day-to-day running of the team and full end-to-end employee lifecycle
• Lead, develop and mentor a team of serious injury file handlers, influencing and supporting them to deliver strong results
• Support the development of the serious injury team assistants
• Ensure the team maximise client contact through home visits and regular contact, setting the expectation of great customer service
• Ensure all cases within the team are prepared for issue and handled in a timely manner
• Monitor the team's KPI performance in line with the commercial needs of the business, including meeting and exceeding WIP targets
• Ensure the team’s knowledge is up-to-date and correctly applied to drive operational efficiencies
• Create an environment that engages high performing individuals to excel, while supporting teamwork, open communication and sharing of best practice
• Proactively develop ways to improve efficiency, quality and general performance; regularly review procedures and systems to identify inefficiencies
• Act as an ambassador for quality, assessing cases for training and coaching purposes to achieve regulatory and legal requirements
• Proactively establish and nurture relationships with key stakeholders to ensure activities and performance align with business needs
• Maintain up-to-date knowledge of the market to keep the team fit for purpose
• Be responsible for team file closure decisions, ensuring timely and appropriate closures
• Ensure regulatory requirements are met and adhered to at all times, liaising with the company’s COLP and compliance function
• Ensure the team meets strict court deadlines
• Be well versed with CPR rules and relevant case law
• Work closely with medical and rehab providers to obtain the best service and manage costs
• Become a point of technical contact for Mazur related Directions AP

• Qualified Solicitor with experience in Personal Injury law
• Experience managing a team of serious injury lawyers
• Experience handling serious injury claims from a Claimant perspective with a strong billing history
• Technical expertise in high value, complex, intermediate and multi-track work
• Experience managing change and introducing new ways of working in a team
• Ability to analyse and interpret information to make decisions
• Ability to work interdepartmentally, managing stakeholder relationships constructively

• People leader able to develop and motivate others to perform and exceed expectations
• Results driven, striving for high employee engagement, performance excellence, and customer service standards
• Excellent customer care and communication skills
• Strong negotiator, able to persuade and influence others
• Operate and thrive in a fast-paced organisation

• A competitive salary
• Annual leave: 25 days plus bank holidays
• Pension: 3% contributory
• Healthcare scheme: claim up to £1,000 back with Simply Health
• Death in service: cover of 3 x salary
• Perks at Work: exclusive member discounts
• Community Day: volunteer in your community for one day each year

We are proud that each year our employees rate our business higher than Gallup’s Exceptional Workplace Award Winners for being a great place to work. We are Gold awarded Investors in People and are proud to say that National Accident Law is a great place to work.

But don’t just take our word for it—come and find out…