Customer Experience Advisor | S1 | Retail Banking | Branch

Overview

IT STARTS HERE Santander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is a chance for driven professionals to grow, learn, and make a real difference. Our mission is to help more people and businesses prosper.

We embrace a strong risk culture and all our professionals are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation. Santander is looking for a Customer Experience Advisor based out of Stockport Branch. This is an on-call role with a minimum of 260 hours per annum on a rolling contract. You’ll be more than just the friendly face and voice of Santander—you’ll be a listener and problem solver, helping customers with transactions, technology, or fraud protection, in person, over the phone, or in a banking hall setting.

Life in a branch can be busy, varied and challenging, so we’re a close-knit team. You’ll be totally flexible in your approach and comfortable undertaking a broad range of activities in a multi-skilled environment. You’re the eyes and ears of our business after all.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas.

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective teamwork with a flexible, can-do approach (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

At Santander, your contribution matters. We recognise the difference you make every day and ensure you feel valued, supported and rewarded. Recognition goes beyond pay and includes the impact you have on customers and communities, and opportunities to grow personally and professionally.

• Starting salary of £24,000 plus a £500 annual cash allowance to spend on benefits. Include salary where authorised
• 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years; option to purchase up to 5 additional days per year
• Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
• Pension contributions: 8% of salary, with enhanced employer contributions if you contribute
• Protection for you and your family with death-in-service and income protection insurance, plus optional life assurance and critical illness cover
• Share in Santander’s success via share plans
• Access to staff versions of products and discounts across Santander products
• Competitive rewards reflecting impact and value, wellbeing support across physical, mental, social and financial pillars
• Support for life stages with enhanced family leave and tailored wellbeing support
• Opportu…