Digital Systems Engineer

We have an exciting opportunity for a Digital System Engineer to join our dynamic team who deliver an exceptional service sourced new technology to enhance patient care, harnessing technology to support our award-winning clinical team and advanced digital maturity

The permanent full-time opportunity working 37.5 hours per week

Salary £37,000 per year depending on experience

You must have rightto work in the UK as we are unable to offer graduate or visa sponsorship, and no visa extensions can be offered for this role.

Technical Support & Service Delivery

Provide high-quality first and second-line technical support to internal and external staff ensuring a high level of customer service

Utilise IT Server Management (ITSM) ticketing systems to efficiently log update and resolve incidents.

Engage directly with end-users (both face-to-faceand remote) to diagnose and resolve hardware and software issues across servers desktops mobiles and peripherals

Participate in an out-of-hours on-call rota toensure continuous service delivery for our critical operations

Infrastructure Maintenance & Improvement

Oversee the IT infrastructure including hardware software and network components.

Provide technical support and training to employees as needed

Maintain detailed IT documentation, including procedures and incident logs.

Implement and maintain IT security best practices and compliance with UK regulations (GDPR ISO 27001 etc.)

The Digital Systems Engineer will

Take a proactive approach to problem solving taking full responsibility for issues from diagnosis through to resolutions

Act as a strong team player, participating instand-ups and planning sessions to ensure team alignment.

Demonstrate the ability to identify workflow improvements or suggest best practice fixes for recurring technical issues.

Exhibit excellent verbal and written communication skills with the ability to explain technical concept to non technical staff

Mastercall Healthcare is an award winning social enterprise organisation providing NHS services accredited by the Social Enterprise Mark.

With over 29 years experience as an innovative, high performing organisation we are passionate about providing the very best patient care at the very best place for the patient.

We have completely transformed digital delivery at Mastercall Healthcare over the last 10 years. We have sourced new technology toenhance patient care, harnessing technology to support our award-winning clinical team and advanced digital maturity

We believe in growing your own and developing talent and already have an incredible Digital Technology Services team that have been withus in shaping this journey of transformation, but now is the time to further enhance the skillset in our team by adding a new role of Digital Systems Engineer.

At Mastercall we welcome applicants from diverse cross section of society who will uphold our culture and ethos as we embark on ourfuture opportunities and continue our transformation journey.

Employee benefits include:

Living Wage Employer

Career development and opportunities for professional progression

Competitive rates of pay

Generous holiday entitlement, long service enhancements andthe option to purchase additional l eave

Supportive collaborative team environment

Thisnon-exclusive list of duties, which follows, represents the range of tasks which may be required to be undertaken routinely or periodically.

Technical Support & Service Delivery

Provide high-quality first andsecond-line technical support to internal and external staff ensuring ahigh level of customer service.

Utilise IT Server Management (ITSM) ticketing systems to efficiently log update and resolve incidents.

Engage directly with end-users (bothface-to-face and remote) to diagnose and resolve hardware and software issues across servers desktops mobiles and peripherals.

Participate in an out-of-hours on-callrota to ensure continuous service delivery for our critical operations.

Infrastructure Maintenance & Improvement

Oversee the IT infrastructure, including hardware, software and network components.

Provide technical support and training to employees as needed.

Maintain detailed IT documentation,including procedures and incident logs

Implement and maintain IT security best practices and compliance with UK regulations (GDPR ISO 27001 etc.)

The Digital Systems Engineer will:

Take a proactive approach toproblem-solving, taking full responsibility for issues from diagnosis through to resolution.

• Excellent communication skills both verbal and written with the ability
• to explain technical concepts to non-technical staff
• Ability to work in team environment
• Committed to Continuous Professional Development
• Ability to work under pressure and meet deadlines
• Strong organisational skills
• Hold a full UK driving licence

• Educated to Degree level in a Computer Science/IT-related discipline or equivalent industry experience
• Industry certifications such as CompTIA A+ or Microsoft…