Extra Care Facilities Officer

Permanent, Part Time (25 hours per week)

Are you passionate about making a real difference to people’s lives? Do you take pride in creating safe, clean and welcoming spaces? If you're someone who brings energy, empathy and outstanding customer service to everything you do, we’d love you to join our team!

At Stockport Homes, our Independent Living Team is dedicated to delivering exceptional levels of cleanliness and customer care across our Extra Care schemes. As the face of our service, you’ll help ensure Brookhead Lodge remains a safe, well‑organised and uplifting environment for our customers. This is a meaningful role where no two days are the same, and where your contribution genuinely enhances the wellbeing and daily experiences of our residents.

• Maintain high standards of cleanliness and safety throughout the building — indoors and outdoors.
• Deliver outstanding customer service, working positively with colleagues, residents, visitors and contractors.
• Manage and monitor cleaning stock, materials and equipment, ensuring safe usage and correct COSHH compliance.
• Respond proactively to areas requiring intensive or reactive cleaning.
• Support events and activities alongside the Independent Living Officer and on‑site care provider.
• Receive and process scheme deliveries.
• Promote recycling and sustainability, supporting SHG’s Green Agenda.
• Work safely at all times, following risk assessments, training and safe systems of work.
• Stay adaptable, open to change and committed to ongoing training.

• Flexibility to work across a 5‑day rota, including occasional evenings or weekends.
• A warm, positive and enthusiastic approach to customer service.
• Understanding of health & safety and safe systems of work.
• Experience in a customer‑focused role.
• Great problem‑solving skills and the ability to work independently and as part of a team.
• Commitment to high standards — including in a physically demanding role.
• A strong commitment to equality, diversity and inclusive practice.
• Alignment with our ASPIRE core values and Considerate Colleague principles.

If you’re excited by the idea of helping to create a clean, safe and supportive environment for our customers, we’d love to hear from you. Join a team that takes pride in going the extra mile, and help us make a positive impact every single day.

The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams.

This role will be on Skylight terms and conditions.

The successful applicant's appointment will be subject to satisfactory enhanced clearance by the Disclosure and Barring Service.

If you require any reasonable adjustments to complete your application, please contact the People & OD Team on human resources.

17th February 2026

8th February 2026

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