Customer Service Coordinator

Join to apply for the Customer Service Coordinator role at Systems Inc

Transport / Distribution – Stockport – Up to £35,000

Our client is a well‑established logistics company based in Stockport. Due to continued growth they are looking for an experienced Customer Service Coordinator to be based in their head office.

• Salary up to £35,000
• Competitive pension scheme
• 20 days holiday + Bank Holidays
• Training and development opportunities

• Experience working within a Transport / Distribution environment (essential)
• Experience operating within a Pallet Network
• Recent UK Road Haulage operational experience preferred; good understanding of other freight modes also preferred
• Microsoft PowerPoint and Excel skills essential
• Excellent telephone manner

• Answer calls and liaise with customers chasing bookings, delivery times and handling queries
• Liaise with other pallet network depots to chase ETAs
• Work with the Operations team to ensure customers' deliveries run smoothly and communicate any issues promptly and professionally
• Manage customer claims and paperwork
• Maintain and update internal and pallet network databases accurately
• Call and email suppliers to obtain quotes, negotiate prices and arrange bookings for customers
• Work with accounts to set up new businesses onto our internal system and the booking portal
• Provide excellent customer service and develop strong relationships with customers and suppliers

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