Customer Service Manager

Customer Service Manager at THEN

Location:

Stockport (Transport and Logistics) – based in the head office.

• Answering calls and liaising with customers, chasing bookings, delivery times and dealing with queries.
• Liaising with other pallet network depots to chase ETAs.
• Working with the Operations team to ensure that customer deliveries run smoothly and communicating any issues to customers in a timely and professional manner.
• Managing customer claims and paperwork.
• Managing and updating internal and pallet network databases accurately.
• Calling and emailing suppliers to obtain quotes, negotiating prices and arranging bookings for customers.
• Working with accounts to set up new businesses onto our internal system and the booking portal.
• Providing excellent customer service and developing strong relationships with both our customers and suppliers.

Experience in transport and logistics, excellent telephone manner, ability to work well under pressure and communicate with others internally and externally.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Administrative and Support Services

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