Inbound Customer Service Advisor

Inbound Customer Service Advisor – Concentrix

Join to apply for the Inbound Customer Service Advisor role at Concentrix.

Are you looking for a vibrant work environment where you can make a real difference? We are seeking enthusiastic individuals to join our customer‑focused contact center team in the UK.

• Hours:
  
  Work from Monday to Thursday, 8 am to 8 pm (7 pm from January), and Friday 8 am to 6 pm. Shorter Saturday shifts from 8 am to 4 pm (1 pm from January).
• Supportive Environment:
  During training, benefit from standard hours of 9 am to 5 pm.
• Diverse Channels:
  Engage with customers through phone and other channels.
• Comprehensive Services:
  Address customer inquiries, manage billing and payments, resolve service issues, and handle complaints with empathy and efficiency.
• Salary: £12.25 ph – £25,480 pa.

• Deliver timely, accurate, and empathetic responses to customer queries.
• Resolve issues at the first point of contact whenever possible.
• Maintain compliance with regulatory standards.
• Enhance customer satisfaction and trust.

• Engaging Work:
  Handle a variety of interactions, including inbound and outbound calls, emails, and social media responses.
• Professional Growth:
  Receive ongoing training and development opportunities.
• Inclusive Culture:
  Support vulnerable customers and ensure compliance with all relevant legislation.

• Entry level

• Full-time

• Other

• IT Services and IT Consulting