Client Services Administrator

About Us

At PIN Communications, we are a values‑led print and digital communications provider that puts the customer first. Our team is the heartbeat of our business, and our core values—defined by our employees—guide everything we do. We pride ourselves on delivering a personable, quality service that exceeds expectations.

We’re looking for an energetic and proactive Client Services Administrator to support our Account Management team. This is a fast‑paced role ideal for someone confident, personable, and highly organised. You’ll be involved in a wide range of tasks, from handling electoral projects to supporting customer communications and data management.

• First line support for Account Managers
• Basic administration duties and call handling
• Handling incoming/outgoing mail
• Managing stock and office supplies
• Updating databases and systems
• Log, acknowledge, issue, process and chase information packs
• Opening and capturing data from returned packs
• Proof reading and data amendments
• Monitor, maintain and update the Client Services MIS system
• Supporting account managers with weekly and ad hoc print & mailing account management requirements
• Handling enquiries from the public

• Previous office experience (desirable)
• Excellent telephone manner and communication skills
• High standard of English and Maths
• Proficiency in Microsoft Office
• Strong organisational skills and attention to detail
• Positive, flexible, and proactive attitude