Utilities Services Administrator

Utilities Services Administrator / South Manchester – Stockport / Permanent Role / Salary £25,000 – £26,000 + Bonus + Benefits / Excellent Opportunity / Career Development / Utilities, Energy, Facilities Management, property Sector Desirable

• Salary: 25,000 – £26,000 DOE
• Hybrid Working:2-3 days WFH
• 10% Bonus
• Free Parking
• Opportunities for Career Growth
• Supportive & Friendly Team Environment
• Exposure to a Fast-Paced & Evolving Industry

NC Associates are working with a market leading property organisation based in South Manchester who are looking to recruit a couple of Utilities Services Administrators to help support the Utilities team. As a Utilities Services Administrator you will be tasked to provide front-line administrative and customer support across utilities service processes. The role focuses on handling routine communications, data administration, and supporting higher-tier coordinators, ensuring accurate, timely, and professional service delivery.

• Handle inbound and outbound phone calls, emails, and written correspondence.
• Log, triage, and track utility-related queries and service requests.
• Support invoice processing, data entry, and document management.
• Maintain accurate records within the Utilities Management System (UMS).
• Assist with Change of Tenancy (COT) administration.
• Support Level 2 and Level 3 Coordinators with case preparation.
• Escalate non-standard or complex issues appropriately.
• Undertake Level 2 tasks only under supervision.

• Strong organizational skills and attention to detail.
• Previous experience within administration is desirable
• Clear written and verbal communication.
• Ability to follow structured processes.
• GCSEs (or equivalent) including English and Maths.
• Willingness to complete internal utilities training.

This is a fantastic opportunity for someone to build on there career or start there journey within administration with a growing organisation which offers incredible working conditions and support.

This organisation offers an incredible benefits package with on going career development opportunities too

We are committed to diversity and inclusion. We welcome all applicants of identity, personal characteristics, or background.