Retail Team Lead - Operations

Join to apply for the Retail Team Lead - Operations role at Northern Tool + Equipment
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Do you like to champion operational efficiency and exceptional customer service?

As a Retail Operations Team Lead you will be responsible for greeting and assisting customers, maintaining in‑stock merchandise, upholding an organized and clean sales floor, promoting the Northern Tool credit card program, selling extended service protection plans on qualifying items and supporting the management team with day‑to‑day store operations. At Northern Tool + Equipment we get up every day to serve the tradespeople who keep our country running strong and the weekend warriors who want to work like them.

It’s our mission to make sure they have the right tools for the job, and an easy, hassle‑free experience at our store so they can get in, get out and get on with the job r positive and professional attitude contributes to our winning culture and makes sure we leave a lasting impression.

• Provide courteous, professional service to best serve the needs of our customers.
• Lead and execute key operational functions to ensure store efficiency, inventory accuracy, and overall store readiness.
• Maintain a neat and orderly store environment including the execution of merchandising, planograms, product displays and stocking shelves.
• Lead by example, taking on additional responsibilities as needed.
• Support store leadership by serving as Floor Leader (an average of 25% of time) and opening and closing the store.

• At least 1 year of retail experience.
• Ability to lead, guide and mentor store employees.
• Flexible availability and willingness to work some weekends and holidays as needed.
• A love of tools & equipment.
• Excellent communication skills.
• Ability to lift 70 lbs.
• Service focused mindset.

Northern Tool + Equipment is a family business with roots stretching back three generations to Minnesota’s Iron Range, where our blue‑collar work ethic and commitment to serving the people who do the tough jobs was born. Our mission is to be the best in the world at serving the professional tradespeople and those who want to work like them. With over 130 retail stores across 24 states, top national brands and global manufacturing operations designed to create our own specialized tools and equipment, we are busting our knuckles to deliver the products, prices and advice our customers need to succeed.

We’re looking for people who share our blue‑collar work ethic. If you’re the kind of person who likes to put your nose to the grindstone to help your customers and company succeed, we’d love to talk to you about becoming a member of our team.

• Competitive Pay:
  Earn $13.40 - $20.25 hourly, personalized based on your skills, experience, and location.
• Flexible
  
  Work Schedule:
  
  Full‑time position with flexible scheduling.
• Comprehensive Benefits Package:
  Medical, dental, vision and a 401(k) plan with company match for employees working 30+ hours per week.
• Generous Employee Discount on products.
• Daily Pay option for flexible immediate access to earnings.
• Paid holidays and time off for employees working 30+ hours per week.
• Incentives through eligible incentive programs.