Hospital Patient Advocate

Hospital Based Patient Advocate - Elevate Patient Financial Solutions®

Make a real difference in patients’ lives — join Elevate Patient Financial Solutions as a Hospital Based Patient Advocate and help guide individuals through their healthcare financial journey.

This full‑time position is located 100% onsite at a hospital in Stockbridge, GA, with a Monday—Friday schedule from 8:00 AM – 4:30 PM
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Base pay: $18.00 /hr – $23.00 /hr. Actual pay will be based on skills and experience; talk with your recruiter to learn more.

The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. As a Patient Advocate, you will evaluate eligibility for federal, state, county programs and assist patients face‑to‑face through the application process. The goal is to screen 98 % of patients at bedside.

• Screen uninsured hospital patients at bedside to determine viability for assistance programs.
• Complete applications and manage approval process.
• Maintain accurate documentation in Elevate PFS and hospital systems.
• Provide exceptional customer service at all times.
• Maintain assigned work queue of patient accounts.
• Collaborate with hospital staff, case managers, social workers, financial counselors.
• Answer incoming calls, make outbound calls, and track paperwork for enrollment and renewal.
• Maintain structured and timely contact with applicants and government agencies.
• Assist applicants with gathering reports, arranging appointments, and transportation as needed.
• Conduct in‑person community visits as needed to acquire documentation.
• Inform clients of approvals and denials in a timely manner.
• Attend required training to stay informed about rules and regulations.
• Maintain regular and timely attendance.
• Perform other duties as assigned.

• Some college coursework preferred.
• Prior hospital experience preferred.
• Adaptability to changing processes, systems, and programs.
• Professional experience with state and federal programs.
• Critical thinking skills.
• Ability to maneuver throughout the hospital during shift.
• Proficient use of Microsoft Office Suite (Excel, Outlook).
• Effective oral and written communication with diverse individuals.
• Ability to multitask and meet performance metrics in a fast‑paced environment.
• Dress in accordance with client’s dress code.

• Medical, Dental & Vision Insurance
• 401(k) with 100% match for first 3 % and 50% match for next 2 %
• 15 days of PTO
• 7 paid holidays
• 2 floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork and fun environment
• Career growth opportunities

The salary of the finalist will be set based on various factors. This pay scale is not a guarantee of a particular wage.

This job description does not constitute an employment agreement and may change at the employer’s discretion.

Elevate

PFS is an Equal Opportunity Employer.