Account Coordinator - Customer Accounts & Collections Support

Overview

Creative Multi Care is a leading provider of plumbing, resurfacing, and floor care services for managed rental homes and multi-family properties. For over 30 years, our team has been committed to providing the highest level of service to our clients. We combine cutting-edge technology with a dedication to training and quality to produce the best results available on the market today.

We are a company where hard work and commitment are recognized and rewarded, and we invest in you to help you become the best in the business.

Account Coordinator – Customer Accounts & Collections Support. You will work as part of a shared support pool that assists our Account Representative team. You will help keep customer accounts organized, accurate, and moving forward by handling customer calls and emails, preparing account documentation, and supporting billing and collections follow-up. This role is ideal for someone who is dependable, detail-oriented, comfortable on the phone, and able to talk about money in a professional way.

You will help reduce delinquency, support cash flow, and maintain positive customer relationships through clear communication and consistent follow-through.

• Answer customer calls and emails related to invoices, payment status, and account questions
• Support Account Representatives by handling shared account tasks and follow-ups across the team
• Send invoice copies, statements, and basic account history when requested
• Review aging reports and help identify past-due or at-risk accounts
• Complete assigned collections outreach by phone and email, including reminders and follow-ups on promised dates
• Document all customer communications and collection activity in account notes (promises to pay, disputes, partial payments, escalations)
• Track open items and next steps (missing documents, pending questions, promised payments) and coordinate handoffs to the appropriate Account Representative
• Help confirm and maintain customer billing contact details and invoice submission preferences
• Assist with basic reporting and spreadsheet updates as needed
• Support process improvements by flagging recurring issues or patterns

• Prior experience in customer service, office coordination, billing, or accounts receivable is preferred, but not required
• Comfort speaking on the phone for a significant portion of the day and handling a steady flow of calls and emails
• Strong verbal and written communication skills, including clear note-taking and follow-through
• Strong attention to detail and accuracy when working with invoices, payments, and account records
• Basic computer skills, including email and web-based systems; experience with Excel or similar spreadsheets (sorting, filters, simple formulas)
• Ability to prioritize tasks, stay organized, and meet deadlines while managing multiple accounts and follow-ups in a fast-paced environment
• Professionalism and resilience when dealing with customers who are behind on payments or frustrated; able to handle difficult conversations and stay composed
• High school diploma or equivalent
• Ability to work on-site in Stockbridge, GA, Monday–Friday, 8:00 a.m. – 6:00 p.m.
• Ability to pass a background check and meet standard employment eligibility requirements
• Nice to have:
  Experience working with property management, multi-family housing, or service-based trades (plumbing, HVAC, maintenance, construction)
• Nice to have:
  Prior exposure to accounts receivable, billing, or collections support

Apply now to innovate your future with Creative Multi Care! Creative Multi Care is a member of the Creative Service Partners family of brands.