Case Manager

Job

Reports to:

Lead Manager, Ontario Works and Client Care
Salary: $30.28 - $36.29

Under the direction of the Ontario Works Program Manager (and Housing), the Case Manager will provide effective client-centered case management focused on assessing and meeting client needs in a respectful, inclusive, and supportive manner, through to stability and/or employment.

The CDSB vision is to further develop a district service environment that is responsive to community needs, which values the individuality of its residents, is respectful to all who receive and deliver services, and fosters personal and professional growth and teamwork among all employees.

• Provide person-centric case management, identifying & assessing stabilization needs.
• Co-create goals, pathways to stability and adapting plans as needed to overcome barriers as required.
• Engage clients and support application completion, assessing and determining funding eligibility under CDSB and other programs, policies, and the Ontario Works Act.
• Complete common assessment and negotiate and monitor action plans.
• Facilitate, as required, a variety of life skill developments.
• Promote/support/monitor life skill activities related to the social determinants of health to enhance participation in the community.
• Support effective communication strategies inside and outside of the organization, track data, monitor and report progress as required.
• Make referrals, collaborate with other service providers while maintaining focus on client success; following up and providing support as required.
• Review and audit cases and files, monitor eligibility and ensure appropriate updated documentation is on file.
• Liaise, communicate, and collaborate with other teams, departments, businesses and organizations as required.
• Monitor stagnation or case inactivity by inspiring, coaching, and motivating clients to co-create new/revised pathways to success as needed.
• Other related duties as assigned.

• Emotional Intelligence:
  Practiced and continuously evolving through self-awareness, self-management, social awareness, and relationship management.
• Empathy:
  Values knowledge of those with lived experience and empathizes with the non-linear path to overcome systemic barriers.
• Learner:
  Listens to understand, practices reflexivity, seeks to learn and grow continuously.
• Decision Making & Judgement:
  Makes timely, informed decisions that consider the facts, goals, constraints, and risks.
• Attention to Detail:
  Diligently attends to details and pursues quality in accomplishing tasks.
• Analysis & Reasoning:
  Identifies key facts in a range of data. Notices when data appears wrong or incomplete, or in need of verification. Distinguishes information that is not pertinent to a decision or solution.
• Relationship Building:
  Builds a constructive working relationship with partners, peers & clients, characterized by acceptance, cooperation and mutual respect.
• Coaching & Mentoring:
  Enables others to grow and succeed through feedback, instruction, and encouragement.
• Customer focus:
  Builds and maintains excellent client satisfaction to internal and external customers with the supports and services offered by the organization.
• Communication:
  Listens to clients, values their voice in the co-creation of their pathways to employment. Values peers and communicates in an effective manner.
• Consultation:
  Consults and collaborates with various CDSB teams and partners. Provides consultation to clients, working to identify and resolve complex and sensitive issues.

• Emotional intelligence, communication, teamwork, adaptability and flexibility, judgement, professionalism, decision-making, time management, attention to detail, empathy, client-focused

• Value client voice in pathway planning.
• In-depth knowledge of ethics and strength of character required to voice dissidence when necessary.
• Knowledge of the Ontario Works Act/Regulations/Directives, the Ontario Disability Support Plan Act and related Federal, Provincial and District programs.
• Ability to work collaboratively and effectively within the program, across disciplines and with external stakeholders.
• Familiarity and knowledge of community resources within the District of Cochrane.
• Good working knowledge of the full range of programs & services delivered by the CDSB including Ontario Works, System of Care, Employment Ontario, Child Care and Social Housing.
• Proficiency in word processing programs and Social Assistance technology.
• Strong cultural competencies, interpersonal and communication skills.

• University degree in Social Sciences OR a two-year College Diploma in Social Sciences with related work experience OR a combination of education/experience acceptable to the employer.
• Two years of experience in social services, preferably in the delivery of income maintenance and employment programs.

• Satisfactory Criminal Records Check
• Use of a vehicle may be required.
• Maintain a valid driver's…